Sandra Marcela Rojas Restrepo
Medellin
Summary
Friendly and dedicated customer service professional with solid experience in sales and front desk operations. Currently working as a receptionist at Serena Hotel, where I’ve refined my communication skills and attention to detail in a fast-paced hospitality environment. Passionate about creating positive guest experiences and always eager to learn new ways to improve service quality. Known for my warm approach, problem-solving attitude, and commitment to making people feel welcome. Looking to continue developing my career in customer service and deepen my knowledge in client-focused roles.
Overview
7
7
years of professional experience
Work History
Receptionist
Serena Hotel
11.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Waitress
Restaurante Punto Verde
09.2022 - 10.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Call Center Agent
Teleperformance
08.2020 - 12.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Salesperson
HomeCenter
03.2018 - 12.2019
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Resolved guest inquiries punctually and politely for professional customer service.
Education
High School Diploma -
Colegio Cooperativo San Antonio De Prado
Medellin 01-2017
Comunications And Journalism
Universidad De Antioquia
Medellin, Colombia01-2018
Skills
- Organization skills
- File management
- Verbal and written communication skills
- Customer and client relations
- Support inquiry assistance
- Customer service background
- Learning agility
- Effective under pressure
- Adaptability and flexibility
Languages
English
Upper intermediate (B2)
Timeline
Receptionist
Serena Hotel
11.2023 - Current
Waitress
Restaurante Punto Verde
09.2022 - 10.2023
Call Center Agent
Teleperformance
08.2020 - 12.2020
Salesperson
HomeCenter
03.2018 - 12.2019
High School Diploma -
Colegio Cooperativo San Antonio De Prado
Comunications And Journalism
Universidad De Antioquia
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