Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SANDRA LUCIA PINZON VASQUEZ

Bogota

Summary

Dynamic professional with a proven track record at Berlitz Colombia, excelling in customer experience management and project leadership. Skilled in coaching and mentoring, I enhance team performance and drive operational excellence. Adept at analyzing data to identify trends, I foster adaptability and resilience, ensuring continuous improvement in service delivery and client satisfaction.

Overview

12
12
years of professional experience

Work History

Business Coach

Freelance
03.2022 - Current
  • Developed personalized plans to enhance client confidence at attending meetings
  • Facilitated one on one sessions on effective communication and English language
  • Analyzed client communication to identify areas for improvement and growth.
  • Guided clients in setting achievable goals and measuring progress effectively.

Customer Experience Manager

Berlitz Colombia
04.2016 - 02.2022
  • Developed and implemented customer feedback processes to enhance service quality.
  • Trained and mentored team members on effective customer engagement strategies.
  • Analyzed customer satisfaction data to identify improvement opportunities and trends.
  • Collaborated with cross-functional teams to streamline service delivery processes.
  • Designed and launched initiatives aimed at improving overall customer experience metrics.
  • Facilitated workshops focused on enhancing communication skills among staff members.

Project Manager

Berlitz Colombia
03.2014 - 01.2016
  • Led cross-functional team to deliver iTEP ratings on time and within parameters given
  • Developed project plans outlining scope, resources, and timelines for efficient execution.
  • Mentored junior project managers, fostering professional growth and skill development.
  • Coordinated with vendors to ensure alignment with project objectives and quality standards.

Education

Business Communication Coach - Business Communication

Berlitz Colombia
Bogota, Colombia
11-2021

Associate of Applied Science - Communication Oratory

Universidad Sergio Arboleda
Bogota, Colombia
01-2007

BBA - Business Administration

Universidad San Buenaventura
Bogota, Colombia
01-1995

Skills

  • Adaptability and resilience
  • Coaching and mentoring
  • Operations management
  • Leadership
  • Teamwork
  • Problem solving
  • Human resources management

Languages

English
Native or Bilingual

Timeline

Business Coach

Freelance
03.2022 - Current

Customer Experience Manager

Berlitz Colombia
04.2016 - 02.2022

Project Manager

Berlitz Colombia
03.2014 - 01.2016

Business Communication Coach - Business Communication

Berlitz Colombia

Associate of Applied Science - Communication Oratory

Universidad Sergio Arboleda

BBA - Business Administration

Universidad San Buenaventura
SANDRA LUCIA PINZON VASQUEZ