Sandra Thomas
Johnstown
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service/Cashier
Walmart
Loveland
06.2025 - 02.2026
- Assisted customers with product inquiries and service-related questions, enhancing their shopping experience.
- Processed customer transactions accurately, ensuring quick service at retail checkout.
- Displayed a positive attitude in customer interactions, fostering a welcoming retail environment.
- Maintained cleanliness and organization of the cash register area.
Front Desk Receptionist/Customer Service/Cashier Team Lead
Conns Home Plus Retail Store
Fort Collins
09.2022 - 10.2024
- Greeted customers warmly and assisted with inquiries at the retail store.
- Processed customer transactions accurately using point-of-sale systems.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints professionally, ensuring timely and effective solutions.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained a clean, organized front desk area for optimal customer experience.
- Provided product information and recommendations to enhance customer satisfaction.
- Scheduled appointments for service and product consultations as needed.
- Managed phone calls, routing them efficiently to appropriate departments for prompt assistance.
- Collaborated with team members to streamline daily operations and enhance customer service.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Pioneer Valley Academy
New Braintree, MAForest Lake Academy
Orlando, FLSkills
- Customer service
- Point-of-sale systems
- Cash handling
- Customer transactions
- Cash register operation
- Payment collection
- Cash management
- Product knowledge
- Conflict resolution
- Customer complaint resolution
- Attention to detail
- Time management
- Problem solving
- Phone etiquette
References
References available upon request.
Timeline
Customer Service/Cashier
Walmart
06.2025 - 02.2026
Front Desk Receptionist/Customer Service/Cashier Team Lead
Conns Home Plus Retail Store
09.2022 - 10.2024
Pioneer Valley Academy
Forest Lake Academy