Sandra López

The LTL Manager is responsible for managing the end-to-end Less Than Truckload (LTL) shipping process, ensuring efficient scheduling, quoting, pickup, and delivery of shipments. This role requires strong communication skills to coordinate between customers, carriers, and internal teams while maintaining service excellence.

• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed and motivated employees to be productive and engaged in work.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Facilitated smooth collaboration between departments through clear communication channels.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.

• Handled customer complaints professionally, resolving issues to maintain positive client relationships.
• Developed strong rapport with clients through excellent communication skills and personalized attention.
• Efficiently processed returns and exchanges according to company guidelines, maintaining customer satisfaction while adhering to established protocols.
• Actively participated in staff meetings, contributing valuable ideas for process improvements or general operational enhancements.
• Maintained accurate records of daily transactions, ensuring proper accountability and financial reporting.
• Managed inventory effectively to ensure adequate stock levels and timely replenishment of products.
• Demonstrated adaptability by quickly learning new systems and procedures as required by the job role or company policy changes.