Sandra Howe
Colorado Springs
Summary
Dynamic professional with extensive experience at Merchants Bank, excelling in customer service and document management. Proven ability to build relationships and streamline processes, enhancing operational efficiency. Skilled in payment processing and inventory control, consistently delivering exceptional results while fostering teamwork and collaboration.
Overview
43
43
years of professional experience
Work History
Director of Customer Assistance II
Merchants Bank
Winona
11.2019 - Current
- Cultivated relationships with co-workers as well as customers while answering/transferring phone calls on multiple phone systems, (Cisco & Teams) working as Switchboard Operator
- Proofread, Scan, copy, & sort all account opening/closing signature cards docs, POA & POD, Trust, Debit Card, On-line banking, Stop Payment/Caution & Dr. License documents
- Verify all documents into the correct files
- open & sort all incoming mail & deliveries & notice proper departments. Also, stuff envelopes & prep outgoing mail
- Cross train co-workers
- processed payments
- Process overflow work from other departments as needed
Box Office Sales /Front Desk Receptionist
La Crosse Center
La Crosse
08.2015 - 07.2025
- Answered & directed phone calls, & took messages
- sold tickets on multiple systems including Ticketmaster
- Performed excellent customer service while greeting & servicing guests / customers
- processed cash & credit card payments
- balanced cash drawer
Purchase Assistant
City Of La Crosse
La Crosse
08.1982 - 05.2019
- Processed and paid bills accurately and on time.
- Operated various office machines, including copiers, postage meters, and telephones.
- Managed all incoming and outgoing mail and deliveries efficiently.
- Purchased supplies and maintained inventory control to ensure operational readiness.
- Compiled, verified, and sent bids for procurement processes.
- Filled supply orders promptly to meet organizational needs.
- Issued purchase orders while adhering to budget constraints.
- Provided exceptional customer service to internal and external stakeholders.
Education
Some College (No Degree) - Accounting
WWTC
La Crosse, WISkills
- Customer service
- Document management
- Telephone systems
- Payment processing
- Cash handling
- Relationship building
- Procurement processes
- Problem solving
- Time management
- Problem-solving
- Decision-making
- Inventory control
- Cross training
Timeline
Director of Customer Assistance II
Merchants Bank
11.2019 - Current
Box Office Sales /Front Desk Receptionist
La Crosse Center
08.2015 - 07.2025
Purchase Assistant
City Of La Crosse
08.1982 - 05.2019
Some College (No Degree) - Accounting
WWTC