Samuel Villa
Resumen profesional
Bilingual customer support and revenue cycle professional with over 2 years of experience across healthcare, technical support, inside sales, and customer service. Skilled at resolving complex customer issues, managing patient accounts, and delivering outstanding service in fast-paced environments. Strong communicator with experience working under KPIs, CRM platforms, and HIPAA-compliant environments.
Datos destacados
3
3
years of professional experience
Experiencia
RCM Specialist - Ensemble
Helthprime
2026.01 - 2026.07
- Managed physician orders within the Order Management department, ensuring accuracy and compliance before processing.
- Transcribed patient orders and uploaded supporting medical documentation into Epic EMR.
- Assigned and verified ICD-10 diagnosis codes and CPT procedure codes to support accurate billing and claim processing.
- Reviewed documentation to ensure completeness and compliance with healthcare standards.
- Processed insurance prior authorizations, coordinating with insurance providers to obtain approvals and minimize treatment delays.
- Maintained HIPAA compliance while handling confidential patient information and medical records.
Customer Service Agent - Zara
Konecta
Medellin
2025.06 - 2025.11
- Handled customer inquiries and issues via phone, chat, and email.
- Provided accurate information and effective troubleshooting.
- Logged interactions and updated customer records.
Sales Representative - American Home Shield
Iqor
2025.01 - 2025.03
- Sold customized home warranty plans based on customer needs.
- Educated leads on policy benefits and coverage options.
- Handled objections and consistently achieved sales targets.
Technical Support Agent - Spark Driver
Iqor
2024.08 - 2025.01
- Assisted drivers with mobile app issues: GPS, login, and account-related problems.
- Resolved 40+ cases daily via phone and chat while documenting all interactions.
- Maintained high first-contact resolution and CSAT scores.
Tech Support Agent - ADT DIY
Nearsol
2024.04 - 2024.08
- Provided step-by-step support for installation and troubleshooting of security devices and app issues.
- Followed detailed technical protocols for sensors, connectivity, and user errors.
- Delivered support via phone and chat while meeting performance KPIs.
Technical Support Agent - Spark Driver
Iqor
2023.09 - 2024.02
- Assisted drivers with mobile app issues: GPS, login, and account-related problems.
- Resolved 40+ cases daily via phone and chat while documenting all interactions.
- Maintained high first-contact resolution and CSAT scores.
Formación
High school diploma -
I.E Concejo de Sabaneta
SabanetaEnfatiza tus habilidades clave
- Revenue Cycle Management
- Medical Billing
- Claims Follow-up
- Customer Support
- Inside Sales
- CRM Platforms
- Salesforce
Technical
- Microsoft Office
- Active Listening
- Communication
- Problem Solving
- Time Management
- Adaptability
- Teamwork
Soft Skills
Idiomas
Español
Idioma nativo
Inglés
Avanzado
C1
Cronología
RCM Specialist - Ensemble
Helthprime
2026.01 - 2026.07
Customer Service Agent - Zara
Konecta
2025.06 - 2025.11
Sales Representative - American Home Shield
Iqor
2025.01 - 2025.03
Technical Support Agent - Spark Driver
Iqor
2024.08 - 2025.01
Tech Support Agent - ADT DIY
Nearsol
2024.04 - 2024.08
Technical Support Agent - Spark Driver
Iqor
2023.09 - 2024.02
High school diploma -
I.E Concejo de Sabaneta