Summary
Overview
Work History
Education
Skills
Certification
Creative Projects
Languages
Timeline
Generic
Samuel Suárez García

Samuel Suárez García

Summary

Started my professional journey combining philosophy and language studies, which gave me strong skills in research, deep thinking and communication. Over time, I've worked in client-facing roles and launched creative projects, from adventure-based tourism to holistic content and digital tools. As a regular user and curious learner of AI tools and LLMs, I've explored how they can enhance content workflows, creativity, efficiency and strategic thinking.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Generation & Sales Development Executive

GH Soluciones Financieras
01.2025 - Current
  • Prospected and qualified B2B leads across multiple sectors, increasing monthly client acquisition by 15%.
  • Designed and executed follow-up workflows using a custom CRM system (similar to HubSpot or Pipedrive), improving conversion rates and reducing average sales cycle time.
  • Collaborated with internal financial consultants to align strategic goals and improve approval rates.
  • Acted as a liaison between clients and funding institutions, ensuring timely documentation and case handling.
  • Initiated cross-team alignment strategies to reduce friction between acquisition and advisory departments.
  • Participated in competitor analysis to refine messaging and value propositions to target proper industries according to our product/service selection.

Customer Success & Operations Coordinator

Various BPO (TP, Foundever, Avialba)
04.2022 - 12.2024
  • Coordinated client-facing operations across legal, healthcare, and financial sectors, ensuring accurate onboarding, risk mitigation, and resolution within compliance frameworks.
  • Developed and maintained CRM workflows to track sensitive cases, boosting documentation accuracy and productivity on every contact.
  • Delivered high-stakes support with empathy and clarity, guiding clients through fraud investigations, Medicare enrollments, and legal intake procedures.
  • Collaborated cross-functionally with internal teams and managers to improve response protocols and reduce friction between departments.
  • Built trust-based client relationships through consistent follow-ups, needs-focused communication, and the simplification of technical processes.

EN/SPA Interpreter & Cultural Liaison

ICC BPO - OWGS BPO
11.2022 - 08.2024
  • Interpreted live conversations in medical, legal and financial contexts ensuring clarity, confidentiality and cultural accuracy.
  • Facilitated real-time communication between Spanish-speaking clients and English-speaking providers, resolving issues with empathy and precision.
  • Acted as a cultural mediator during high-stakes dialogues, reducing misunderstandings and promoting equitable outcomes.
  • Managed simultaneous tasks across digital platforms, maintaining call quality, documentation, and communication flow under pressure.
  • Designed a personal call-tracking and case-logging system to monitor recurring issues and terminology, which improved case handling consistency and helped meet quality benchmarks.

Education

Bachelor of Arts - French Philology

National University of Colombia
Bogotá, Colombia
12-2024

Bachelor of Arts - Philosophy

National University of Colombia
Bogotá, Colombia
12-2022

Skills

  • Project Coordination - Workflow Optimization
  • Multilingual Skilled Communication
  • CRM Systems
  • Digital Organization
  • SaaS Tools Proficiency
  • Research & Synthesis
  • Client Relationship Building
  • Cross-Functional Collaboration
  • Written Communication
  • AI-leveraged Productivity

Certification

  • Google AI Essentials - Coursera
  • Project Management Fundamentals - Coursera
  • AI Productivity with ChatGPT & LLMs - Platzi
  • Content Strategy Certification - HubSpot Academy
  • Operations Management - Coursera

Creative Projects

Andes 411 – Adventure Travel Experience

Founder & Coordinator

  • Designed and launched a motorcycle rental and route-planning service for foreign adventurers exploring Colombia.
  • Built client-facing documentation, safety protocols and digital route guides for diverse riding experiences.
  • Managed logistics, trip consulting and branding using Notion, Canva and Google Workspace.
  • Developed content strategy and storytelling concept for marketing future travel experiences.


Primal Pulse – Conscious Content Channel

Creative Director & Story Architect (In Development)

  • Conceptualized a content channel merging movement, nature and philosophical inquiry.
  • Structured content categories, visual identity and channel tone inspired by mindfulness and somatic awareness.
  • Designed the project roadmap to support both educational and experiential engagement models.
  • Targeting partnerships and storytelling formats aligned with personal development and ecospirituality.


Digital Product Hustle

Designer & Knowledge Organizer (In Development)

  • Developed and sold custom Notion templates for plant care, habit tracking, and spiritual journaling.
  • Integrated logic systems for seasonal automation, multilingual usability, and community sharing.
  • Used content writing and UI design principles to ensure clarity, utility, and aesthetic cohesion.
  • Currently expanding offerings and exploring Gumroad and Ko-fi as distribution platforms.

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

Lead Generation & Sales Development Executive

GH Soluciones Financieras
01.2025 - Current

EN/SPA Interpreter & Cultural Liaison

ICC BPO - OWGS BPO
11.2022 - 08.2024

Customer Success & Operations Coordinator

Various BPO (TP, Foundever, Avialba)
04.2022 - 12.2024

Bachelor of Arts - French Philology

National University of Colombia

Bachelor of Arts - Philosophy

National University of Colombia

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Samuel Suárez García