Samuel Rivera-Wilhite
Reliable and detail-oriented professional with experience in remote-friendly roles including customer service, appointment setting, and sales support. Strong communication skills, CRM experience, and a proven ability to work independently, manage digital records, and provide excellent customer experiences in fast-paced environments.
Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in a fast-paced environment.
Work History
Billing Representative
7 Months- Reviewed customer accounts in billing systems, correcting discrepancies and maintaining payment accuracy.
- Resolved billing inquiries, explaining charges, credits, and account adjustments with clear service terms.
- Protect sensitive customer and financial information while consistently following company procedures, security requirements, and compliance standards.
- Processed payment arrangements, supporting customers through overdue balances and account restoration.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Leveraged strong analytical skills to identify patterns in data, enabling accurate forecasting and improved decision making.
Cashier
1 Year 4 Months- Provided exceptional customer service in fast-paced environment, enhancing customer satisfaction
- Processed transactions with precision and speed, ensuring smooth operations
- Addressed customer concerns with professionalism, fostering positive relationships
- Ensured compliance with company protocols and maintained attention to detail
Sales Representative
3 Years 6 Months- Cultivated strong customer relationships through active listening, leading to increased customer satisfaction
- Built and maintained strong customer relationships through active listening
- Leveraged CRM systems to manage customer data and monitor sales performance, enhancing data accuracy
- Addressed customer questions and issues promptly, ensuring timely resolutions and fostering loyalty
- Supported team objectives through clear communication and accountability