Samuel Quintero

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Provided professional services and support in a dynamic work environment.
• Scrum master for UCS Scotiabank mortgage team.
• Tech navigator.
• Support for autosys broadcom automation app.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• 2 teams scrum master, mortgage ETL team and Macros Team.
• Current development of new ideas and projects to migrate from macros to power BI.

Leading and supporting to the biggest retail in Colombia "GRUPO EXITO" in the POS Project (point of sale) hardware and software manufactured by Toshiba, core service:

• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Built product feature lists with customers and internal stakeholders.
• Integrated automation into monitoring and security measures to reduce required employee attention.
• Designed and monitored required support structure needed to confirm stable and scalable application rollouts.
• Coordinated deployments of new software, feature updates and fixes.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.

Short time responsible for high-level decision making in the development process. Decision on the design, technical measures, platforms or programming standards to be used in the project. Operate to supervise and work closely with other members of a development team, such as programmers. Worked for customers like Tigo and Telefonica.

• Participated in weekly meetings with client and Software programmer to discuss project direction and milestone achievement.
• Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
• Reviewed business success drivers, applying strategic prioritization to future architectural updates.

Leader advanced support team, improving operations through consisten hard workd, dedication, controling KPI's. Individual management to every person in the team. Most valuable target: Keep under control the customer and tickets working with individual skills of every person in the team

• Managed team of 5 employees
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed and maintained courteous and effective working relationships.
• Participated in team-building activities to enhance working relationships.

Ensure the correct functioning of business operations flow in the prepaid, postpaid and fixed environment, among them are
number portability, integrations with legacies, testing environment, sales, product purchase, among others. Identify problems through data analysis, in order to escalate to the area in charge.
Survey of requirements and design of solutions based on the needs of our client Telefonica, Tigo, Claro.

• Prepared a variety of different written communications, reports and documents to ensure smooth operations

I started as help desk support analyst and software migration leader as Office 365, then promote to level 1 and level 2 professional, when Full Stack prepaid operations were release. My resposabilities was analyzing issues, developing strategies, and escalating to correct areas, Handling platforms as SQL and monitoring software like splunk and others.

• Developed and maintained courteous and effective working relationships