Samir Solís
Customer Service Specialist
Santiago de Cali,VAC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Teammate
TASK US COLOMBIA SAS
Santiago De Cali, VAC
05.2023 - 04.2024
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
Technical Support Assistant
CSI TELECOMUNICACIONES TIC SAS
Dagua, VAC
03.2020 - 12.2021
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Associate of Arts - Screen Printing Technician
SENA
Santiago De Cali, Colombia 07.2017 - 07.2018
Skills
Multitasking Abilities
Recordkeeping
Analytical and Critical Thinking
Certification
EF SET English Certification 81/100 score C2 Proficient
Timeline
Customer Service Teammate
TASK US COLOMBIA SAS
05.2023 - 04.2024
EF SET English Certification 81/100 score C2 Proficient
02-2023
Technical Support Assistant
CSI TELECOMUNICACIONES TIC SAS
03.2020 - 12.2021
Associate of Arts - Screen Printing Technician
SENA
07.2017 - 07.2018
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