Open To Work
Samika Madden
Denver
Work Preference
Summary
Dynamic retail professional dedicated to elevating customer experiences and improving operational efficiency. Expertise in inventory management, staff training, and implementing service strategies that drive sales and foster brand loyalty. Recognized for creating an engaging shopping environment that consistently exceeds customer expectations. Strong work ethic and adaptability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Coordinator
Gaylord Resort And Convention Center By Marriott
Aurora
09.2025 - 01.2026
- Coordinated daily operations for retail outlet within a major resort and convention center.
- Ensured proper display of merchandise throughout the store according to company standards.
- Trained new staff on customer service, cash handling, and product knowledge.
- Facilitated team meetings to identify operational improvements and develop service strategies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on performance enhancement strategies to strengthen customer relations.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Ensured compliance with company policies and procedures related to the retail environment.
- Maintained a safe work environment by following safety protocols within the store.
Retail Coordinator
Gaylord Resort And Convention Center By Marriott
Aurora
10.2024 - 01.2025
- Coordinated daily operations for retail outlet at major resort and convention center, ensuring smooth workflow and customer satisfaction.
- Engaged with guests to provide exceptional service and resolve inquiries promptly.
- Resolved customer complaints promptly and professionally.
- Assisted in training new staff on customer service standards and procedures.
- Trained and managed employees to enhance professional skills and improve service delivery.
- Developed promotional displays to enhance guest engagement and shopping experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with vendors to ensure high product quality and visually appealing displays, enhancing customer experience.
Steward
Gaylord Resort And Convention Center By Marriott
Aurora
05.2022 - 09.2022
- Maintained cleanliness of kitchen and dining areas, ensuring safe food service for patrons.
- Operated dishwashing equipment to sanitize plates, utensils, and cookware efficiently.
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
- Collaborated with staff to uphold hygiene and sanitation protocols, contributing to a safer kitchen environment.
- Trained new team members on cleaning procedures and safety guidelines, enhancing team competence.
- Assisted culinary team by organizing and restocking supplies.
- Transported clean dishes and utensils to designated areas promptly and safely.
Retail Associate & Shift Supervisor
Goodwill of Colorado
Aurora
07.2020 - 02.2021
- Oversaw retail center operations, resolved safety issues, enhanced customer focus, managed product flow, and improved aesthetics through direct involvement and delegation.
- Coordinated activities of customer service team to enhance customer relationships, address complaints, and ensure team knowledge of store procedures and safety protocols.
- Met or exceeded upselling, donation and credit card sign-up targets on a consistent basis by leveraging excellent communication and interpersonal strengths.
- Encouraged employee leadership and managed breaks to maintain team productivity.
- Processed merchandise returns and exchanges, facilitating refunds, trades, and store credit for customers.
- Performed inventory checks to maintain accurate product counts.
- After 4 months as a Sales Associate, promoted to Shift Supervisor
Shift Leader
Green Valley Ranch Partners LLC
Denver
12.2018 - 03.2020
- Led team independently, fostering a collaborative and energetic atmosphere
- Provide exceptional customer service
- Addressed customer concerns promptly and professionally to enhance customer satisfaction and reinforce brand loyalty
- Taught staff upselling techniques to meet revenue targets.
- Communicate, train, and promote quality standards to team members
- Executed cash management duties with POS and shift reports while managing inventory levels to minimize loss
- Monitored and enforced safety and security protocols to ensure a safe environment.
- Ensured adherence to company standards and compliance requirements in operations.
- Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
- After 6 months as an In-store, promoted to Shift Lead
Crew Member
GJ Mac Corporation
Denver
05.2018 - 08.2018
- Greeted customers warmly, recommended food items, and informed them of promotions/new menu options to enhance their experience.
- Operated equipment to prepare food promptly while following food safety regulations.
- Maintained cleanliness and quality control in drive-thru service, ensuring presentation and satisfaction for customers.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Ensured high productivity and quality in all operational tasks.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Prepared quality products, ensuring proper portion control and appealing presentation to meet service goal times.
Barista
Dunn Brothers
Minneapolis
08.2007 - 01.2008
- Prepared and sold coffee drinks by following recipes and preparation techniques for coffee drinks, such as, espresso, macchiato, café lattes, blended drinks, teas and cappuccino
- Welcome customers by determining their coffee interests and needs
- Educating customers by presenting and explaining the coffee drink menu; answering questions
- Selling coffees and coffee brewing equipment by explaining differences in coffee beans and coffee preparation machines
- Attracted new customers, maintained inventory by replenishing coffee bean supply, and ensured stock of pastries and cookies for coffee bar.
- Evaluated and implemented changes to enhance quality and improve appearance of store and coffee bar.
Photographer
Target Portrait Studio, Lifetouch
Edina
07.2005 - 10.2005
- Captured high-quality portraits in studio and outdoor settings.
- Engaged with clients to understand their photography needs and preferences.
- Edited images using professional software for optimal results.
- Reviewed job description for alignment with studio operations at JC Penny Portrait Studio-Lifetouch.
Accounts Receivables
Kelly's Services
Bloomington
02.2005 - 07.2005
- Prepared and mailed invoices to customers, posted payments to accounts, organized deposit receipts, and prepared reports on delinquent accounts and payment profiles to ensure timely collections.
- Processed incoming payments and calls for the company while overseeing the issuance of outgoing bills and invoices.
- Reconciling cash receipts and deposits and lastly analyzing financial records for accuracy.
- Liaised with customers to address inquiries, handle meeting requests, and resolve billing questions, enhancing customer satisfaction.
- Automated office operations by managing client correspondence, tracking records, and coordinating data communications in database and case management software to streamline workflows.
Photographer-Shift Leader
JC Penny Portrait Studio, Lifetouch
Brooklyn Center
09.2001 - 04.2002
- Oversee all studio functions
- Shoot a variety of photographs and poses
- Interacted with infants and children to capture memorable photographs
- Sell portrait packages and manufacture portraits
- Increased sales and achieved performance goals through targeted customer engagement
- Managed cash handling processes to ensure accuracy and consistency in transactions
- Maintain a clean and safe studio while guaranteeing maximum customer satisfaction
- Ensured store readiness by performing opening and closing procedures
- After 4 months as Sales Associate, promoted to a Shift Lead
Education
Business/HRM - Aurora, CO
Community College of Aurora
Aurora, CO01-2010
GED - Minneapolis, MN
Lehman Education Center
Minneapolis, MN01-2007
Skills
- Retail operations
- Inventory Management
- Customer Service
- Staff training
- Staff training and development
- Meeting Sales Goals
- Store Organization
- Multitasking and prioritizing
- Time Management
- Problem anticipation and resolution
- Building brand loyalty
- Problem resolution
- Decision Making
- Positive Customer Engagement
Certification
ServSafe Food Handler Training, 2022
Accomplishments
- High Five Recognition- Leadership and Professionalism
Timeline
Retail Coordinator
Gaylord Resort And Convention Center By Marriott
09.2025 - 01.2026
Retail Coordinator
Gaylord Resort And Convention Center By Marriott
10.2024 - 01.2025
Steward
Gaylord Resort And Convention Center By Marriott
05.2022 - 09.2022
Retail Associate & Shift Supervisor
Goodwill of Colorado
07.2020 - 02.2021
Shift Leader
Green Valley Ranch Partners LLC
12.2018 - 03.2020
Crew Member
GJ Mac Corporation
05.2018 - 08.2018
Barista
Dunn Brothers
08.2007 - 01.2008
Photographer
Target Portrait Studio, Lifetouch
07.2005 - 10.2005
Accounts Receivables
Kelly's Services
02.2005 - 07.2005
Photographer-Shift Leader
JC Penny Portrait Studio, Lifetouch
09.2001 - 04.2002
Business/HRM - Aurora, CO
Community College of Aurora
GED - Minneapolis, MN
Lehman Education Center