Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Sami Wood

Thornton

Summary

I am a driven and highly skilled makeup artist and manager with over five years of proven success in management, supervisory, and administrative roles. My background in office management and emergency services has equipped me with the work ethic and skills to thrive in a fast-paced environment and adapt easily. I have a track record of reaching and exceeding goals and providing excellent customer service with a professional and positive attitude. Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hairstylist/Makeup Artist

Be Loved Salon And Style Lounge
03.2024 - Current
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Bartender

Kain’s Silver Bullet
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

RETAIL MANAGER / MAKEUP ARTIST

MAC Cosmetics - Macy's
02.2022 - 04.2024
  • Grew counter sales from $195K to $245K in 9 months in 2022
  • Consistently drive high sales with clients, with single purchases exceeding $1K
  • Established loyal customer base willing to wait specifically for my services
  • Serve multiple customers at peak times while maintaining an excellent experience and building engaging and thoughtful connections with each client
  • Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation
  • Create and execute successful in-store events, leading a team to achieve monthly/yearly sales goals
  • Sample products as applicable to drive customer loyalty and repeat business
  • Leverage CRM tools to capture customer profile and utilize client "book" every day to connect with customers for outreach
  • Stay current on beauty industry trends and competitive landscape (via social media) to validate customers' interests and purchases.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

CUSTOMER SERVICE / DISPATCHER

Aleco Electric
02.2021 - 09.2021
  • Demonstrated excellent verbal and written communication skills with customers
  • Answered dozens of customer calls daily and addressed clients needs with care
  • Made appointments, collected payments, and answered client emails and chats
  • Accurately dispatched customer calls to the sales team or other departments.
  • Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
  • Supported inventory management initiatives by tracking equipment usage and coordinating maintenance schedules for company vehicles.
  • Reduced response times by effectively coordinating service routes for optimal efficiency.
  • Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.

PUBLIC SAFETY DISPATCHER

California Highway Patrol
03.2020 - 02.2021
  • Developed excellent verbal communication skills and ability to maintain composure and remain calm in high-pressure, stressful situations
  • Monitored and responded to radio emergency systems and answered 911 calls
  • Accurately and promptly dispatched field units to any and all pertinent calls.

Safety Coordinator

Recology Vacaville Solano-dixon
02.2018 - 03.2020
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
  • Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
  • Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
  • Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Conducted investigations into incidents and reported on findings.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
  • Coached employees, managers, and executives on effective safety policies.
  • Developed Lockout/Tagout protocols specific to each piece of machinery within the facility as per OSHA guidelines.
  • Developed new training programs to address performance and knowledge issues.
  • Reduced accident rates through the development and implementation of effective safety training programs.
  • Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
  • Managed worker''s compensation claims process, expediting cases and minimizing costs associated with work-related injuries.
  • Coordinated with external vendors for equipment maintenance, guaranteeing optimal functionality of all safety systems.
  • Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.
  • Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
  • Coordinated with HR to develop a robust return-to-work program for employees who had been out on injury leave, ensuring a smooth and safe reintegration into their roles.
  • Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Organized Safety Committee meetings regularly to discuss updates on ongoing initiatives while actively involving employees in decision-making processes related to health & safety matters.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Liaised with management and employees enable smooth communication regarding safety procedures.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Developed and oversaw company Drug program to be implemented and followed.

Project Coordinator

Cable Com
01.2016 - 03.2018
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.

Education

Bachelor of Administration - Organizational Management

Ashford University
07.2020

Cosmetology

Milan Institute of Cosmetology
Fairfield, CA
10.2008

Skills

  • Leadership & Management
  • Administrative Experience
  • Project Coordination
  • Makeup Application
  • Hair Styling
  • Interpersonal Communication
  • Conflict Resolution
  • Human Resources
  • Event Planning
  • Employee Orientation
  • Workers' Compensation
  • CRM Software Tools
  • Proficient in CRM tool MyClient, NCR RealPOS, and Microsoft Word and Excel
  • First Aid Certification
  • Detail-orientated
  • Customer Consultation
  • Schedule Management
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • Hair extensions
  • Men and women haircuts
  • Strong leader
  • Highlights and lowlights
  • Natural Hair Care
  • Customer Education
  • Hair analysis
  • Social Media Promotion
  • Appointment Coordination
  • Styling Tools
  • Balayage technique
  • Scalp treatments
  • Bridal makeup application
  • Eyebrow styling
  • Eyebrow Shaping
  • Makeovers
  • Facial Hair Removal
  • CA & CO Licensed Cosmetologist

Personal Information

Title: Licensed Makeup Artist & Store Manager

Certification

  • Cosmetology License
  • OSHA30 Certified & Trained
  • OSHA Accident & Investigation

Timeline

Hairstylist/Makeup Artist

Be Loved Salon And Style Lounge
03.2024 - Current

Bartender

Kain’s Silver Bullet
11.2023 - Current

RETAIL MANAGER / MAKEUP ARTIST

MAC Cosmetics - Macy's
02.2022 - 04.2024

CUSTOMER SERVICE / DISPATCHER

Aleco Electric
02.2021 - 09.2021

PUBLIC SAFETY DISPATCHER

California Highway Patrol
03.2020 - 02.2021

Safety Coordinator

Recology Vacaville Solano-dixon
02.2018 - 03.2020

Project Coordinator

Cable Com
01.2016 - 03.2018

Bachelor of Administration - Organizational Management

Ashford University

Cosmetology

Milan Institute of Cosmetology

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