Open To Work
SAMANTHA WRIGHT
Aurora
Summary
Strategic Assistant Vice President/ Operations Manager with over 11 years of leadership experience driving operational efficiency and regulatory compliance. Expertise in leading high-performing teams, resolving complex client issues, and enhancing customer experiences. Skilled in building partnerships across business lines to boost productivity and support strategic initiatives.
Overview
12
12
years of professional experience
Work History
Assistant Vice President | Corporate & Commercial Operations Manager
U.S. Bank
Englewood
01.2025 - Current
- Lead daily operations for the Corporate & Commercial Banking team, ensuring operational excellence, compliance, and exceptional client service.
- Manage all escalations for AthenaHealth clients and Corporate Commercial overflow teams while providing timely resolutions.
- Develop and implement projects that streamline workflows and improve operational efficiency.
- Analyze client relationships and recommend banking solutions that improve efficiency and support financial growth.
- Provide operational expertise to Relationship Managers while identifying and mitigating operational risk.
- Conduct team meetings, one-on-one coaching sessions, and real-time coaching to improve employee performance and achieve department metrics.
- Attended 3–8 cross-functional leadership meetings daily to align operations with strategic objectives and drive process improvements.
- Monitored call volumes, employee performance, customer surveys, and system functionality to identify trends and areas for improvement.
- Prepared monthly operational statistics and performance reports to inform leadership on team performance and operational efficiency.
- Troubleshoot system issues and partner with technical teams to resolve operational challenges.
- Assign and monitor SinglePoint DIY and Athena Shared Requests to ensure timely completion of client requests.
- Build strong partnerships with internal business partners while maintaining a high-performing team environment.
- Successfully managed multiple concurrent responsibilities while maintaining exceptional organization, accuracy, and productivity in a fast-paced Corporate & Commercial Banking environment.
- Created and updated outdated U.S. Bank Source procedures to maintain daily compliance and reduce operational risk.
Corporate & Commercial Operations Manager
U.S. Bank
Denver
01.2021 - 01.2025
- Supervised daily operations for a team of Corporate & Commercial Bankers.
- Managed workflow distribution and delegated assignments to ensure service level agreements were consistently achieved.
- Handled all client escalations for Corporate Commercial clients while providing timely resolutions.
- Managed employee escalations and resolved complex client issues.
- Led daily huddles, weekly meetings, and monthly one-on-one coaching sessions.
- Attend 1–3 weekly cross-functional leadership meetings to discuss operations, strategy, and process improvements.
- Nominated by executive leadership to train 30+ Union Bank conversion bankers in Los Angeles for one week on Corporate & Commercial Banking systems, operational procedures, and best practices.
- Oversaw banker compliance, operational audits, and quality assurance reviews.
- Prepared weekly task schedules to delegate team tasks and monitored departmental productivity.
- Guided new employees through onboarding through the COHORT Program and SinglePoint UAT.
- Collaborated with leadership to improve department procedures and operational processes.
- Managed sanctions requests and high-priority commercial banking requests.
- Reviewed banker call trackers and provided coaching to improve compliance and customer experience.
- Led employee engagement initiatives and cross-functional process improvement projects.
- Supported multiple multimillion-dollar commercial client relationships.
- Successfully managed multiple concurrent responsibilities while maintaining exceptional organization, accuracy, and productivity in a fast-paced Corporate & Commercial Banking environment.
Senior Corporate & Commercial Service Banker
U.S. Bank
Denver
01.2016 - 01.2021
- Managed multimillion-dollar commercial client portfolios while providing exceptional client service.
- Built and maintained relationships with commercial and high-net-worth clients.
- Processed daily financial transactions totaling $10 million to $500 million, ensuring accuracy and compliance.
- Processed daily wire payments, loan payments, stop payments, fraud claims, and account maintenance.
- Served as liaison between clients, Relationship Managers, Operations, and technical support teams.
- Researched and resolved operational issues while ensuring timely client resolutions.
- Distributed daily workflow assignments across Corporate & Commercial Banking shared services.
- Assisted with onboarding new commercial relationships and maintained existing accounts to foster long-term client satisfaction.
- Collaborated on LIBOR procedures and implemented departmental process improvements to enhance operational efficiency.
- Volunteered for new system implementations and operational training initiatives.
- Maintained accuracy while managing multiple priorities in a fast-paced banking environment.
- Provided exceptional service through phone, email, and internal partner support.
- Consistently exceeded service expectations while maintaining regulatory compliance.
- Successfully managed multiple concurrent responsibilities while maintaining exceptional organization, accuracy, and productivity in a fast-paced Corporate & Commercial Banking environment.
24-Hour Retail Personal Banker
U.S. Bank
Denver
01.2015 - 01.2016
- Provided exceptional customer service to enhance customer satisfaction in high-volume banking environment.
- Opened and maintained consumer accounts and processed banking transactions.
- Resolved fraud, account, and online banking issues.
- Assessed customer financial needs to recommend suitable banking products.
- Achieved service, quality, and sales goals while ensuring compliance with banking regulations.
Education
Master of Science -
CSU Global
Denver, COBachelor of Science -
Macon State College (Middle Georgia State University)
Macon, GASkills
- Corporate & Commercial Banking
- Treasury Operations
- Regulatory Compliance
- Risk Management
- Operations Management
- Performance Management
- Process Improvement
- Workflow Optimization
- Operational Excellence
- Strategic Planning
- Client Relationship Management
- Team Development
Awards And Leadership
- Pinnacle Award
- Best in U.S.
- McKinsey Leadership Program
Timeline
Assistant Vice President | Corporate & Commercial Operations Manager
U.S. Bank
01.2025 - Current
Corporate & Commercial Operations Manager
U.S. Bank
01.2021 - 01.2025
Senior Corporate & Commercial Service Banker
U.S. Bank
01.2016 - 01.2021
24-Hour Retail Personal Banker
U.S. Bank
01.2015 - 01.2016
Master of Science -
CSU Global
Bachelor of Science -
Macon State College (Middle Georgia State University)