SAMANTHA SHELDON
Colorado Springs
Summary
Ambitious graduate of a criminal justice degree eager to contribute developed knowledge in all jobs related to the criminal justice field. Skilled in communication and decision making in high pressure settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
11
11
years of professional experience
Work History
Retail Account Management
T Rowe Price
09.2021 - Current
- Process client directed transactions for TRP Mutual Fund accounts and Brokerage accounts in a windows-based workstation in a timely and accurate manner to meet company standards for efficiency and effectiveness
- Coordinate with other departments to ensure transactions from different groups take place
- Make outbound calls to clients in accordance with department policies and firm compliance rules to clarify intent and/or to obtain additional information required to complete transactions, while demonstrating proficiency in communications and client interaction skills
General Manager
Marco's Pizza
06.2016 - 09.2021
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system
- Trained, managed and motivated employees to promote professional skill development
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
CASA Volunteer
CASA
04.2015 - 05.2016
- Collaborated with social workers to support patients
- Recommended improved life choices to enhance client outcomes
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Server
Greek's Pizzeria
04.2013 - 05.2016
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education
Bachelor of Science - Criminal Justice SS
Ball State University
Muncie, IN05.2021
Skills
- Training and coaching
- Staff training and development
- Client relations
- Skilled negotiator
- Customer relationship management
- Employee development
- Purchasing and planning
- Leadership and team building
- Communication skills
- Calm under pressure
- Sound judgment
- Data review
- Staff training
- Proficient in typing (70-100 words per minute)
Timeline
Retail Account Management
T Rowe Price
09.2021 - Current
General Manager
Marco's Pizza
06.2016 - 09.2021
CASA Volunteer
CASA
04.2015 - 05.2016
Server
Greek's Pizzeria
04.2013 - 05.2016
Bachelor of Science - Criminal Justice SS
Ball State University
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