Samantha Moralez
Denver
Summary
Self-motivated and detail-oriented security technician with hands-on experience maintaining safety and order in a halfway house environment. CPR certified and skilled at building rapport with clients, de-escalating tense situations, and ensuring compliance with facility rules. Committed to promoting a secure and supportive atmosphere for individuals in transitional care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Technician
Independence House Pecos
Denver
02.2023 - Current
- Conduct routine inspections of facility grounds and interiors to maintain a safe environment for residents and staff.
- Perform scheduled room checks and perimeter patrols in alignment with established security procedures.
- Verify resident locations to ensure compliance with facility rules and maintain order.
- De-escalate conflicts and tense situations to support a calm and secure atmosphere.
- Foster positive relationships with residents to encourage rehabilitation and adherence to guidelines.
- Accurately document incidents, resident behavior, and facility conditions in detailed shift reports.
- Partner with case managers and supervisors to resolve resident issues and uphold facility policies.
Customer Service Representative
Ace Cash Express
Denver
08.2021 - 02.2023
- Maintained high levels of customer satisfaction through attentive service and proactive problem-solving.
- Handled a constant volume of inbound calls with minimal wait times, providing timely and accurate assistance.
- Resolved customer concerns by actively listening and offering personalized solutions.
- Delivered tailored advice and support to meet unique customer needs, building trust and loyalty.
- Applied strong communication and conflict-resolution skills, transferable to high-stress or security-focused environments.
Education
High School Diploma -
Venture Prep High School
Denver05-2012
Skills
- Conflict resolution
- Crisis de-escalation
- Motivational interviewing
- Client rapport-building
- Surveillance and monitoring
- Report writing
- Customer service
- Attention to detail
- Policy enforcement
- Microsoft office
- Microsoft Excel
Certification
- CPR Certified
- Motivational Interviewing (Trained)
Timeline
Security Technician
Independence House Pecos
02.2023 - Current
Customer Service Representative
Ace Cash Express
08.2021 - 02.2023
High School Diploma -
Venture Prep High School
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