Samantha Ham
Aurora,CO
Summary
Detail-oriented Patient Service Representative with expertise in appointment scheduling, insurance verification, and HIPAA compliance. Committed to enhancing patient satisfaction and streamlining operations in the healthcare environment.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Health Images
80206
01.2023 - Current
- Coordinated patient scheduling and managed appointment logistics to optimize clinic workflow.
- Assisted patients with insurance verification and benefit inquiries to enhance service efficiency.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Resolved patient concerns promptly, enhancing overall satisfaction and loyalty to healthcare services.
- Collaborated with clinical staff to ensure seamless communication regarding patient needs and care plans.
- Trained new team members on operational protocols and customer service best practices for consistency in performance.
- Verified insurance eligibility and coverage for patients.
Customer Service Representative/Hotel Front Desk Supervisor
Hampton Inn By Hilton
80112
02.2018 - 11.2022
- Managed guest inquiries, resolving issues to enhance overall satisfaction.
- Trained new staff on operational procedures and customer service best practices.
- Collaborated with team members to streamline check-in and check-out processes.
- Monitored inventory levels, ensuring availability of essential supplies for guest services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with housekeeping to maintain high cleanliness standards in guest rooms.
- Assisted in training programs aimed at improving team performance and service delivery.
Assistant Manager
Jamba Juice
Greenwood Village, CO
07.2015 - 01.2018
- Developed and implemented training programs for new team members, enhancing onboarding efficiency.
- Streamlined scheduling processes, improving staff allocation and operational effectiveness.
- Coordinated cross-departmental communication to ensure alignment on project goals and deadlines.
- Analyzed performance data to identify improvement areas, driving strategic process enhancements.
Education
Metropolitan State University of Denver
Denver, CO08-2014
High School Diploma -
Overland High School
Aurora, CO05-2012
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Patient greeting
- Medical billing
- Medicaid
- Phone etiquette
- Healthcare industry
Timeline
Patient Service Representative
Health Images
01.2023 - Current
Customer Service Representative/Hotel Front Desk Supervisor
Hampton Inn By Hilton
02.2018 - 11.2022
Assistant Manager
Jamba Juice
07.2015 - 01.2018
Metropolitan State University of Denver
High School Diploma -
Overland High School