Samantha Dungan
Alamosa
Summary
Adept at enhancing guest satisfaction, I leveraged my expertise in cleanliness standards and guest relations at Holiday Inn, ensuring top-notch service and environment. My ability to lead teams and resolve conflicts efficiently contributed to a significant improvement in service delivery, embodying dedication and excellence in every task undertaken.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Breakfast Attendant
Holiday Inn
06.2024 - 01.2025
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Established rapport with customers by providing friendly and attentive service.
Housekeeping Room Attendant
Fairfield Inn Suites
07.2022 - 06.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Housekeeping Room Attendant
Great Wolf Lodge
06.2016 - 03.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Housekeeping Room Attendant
Cheyenne Mountain Resort and The Country Club of Colorado
10.1998 - 10.1999
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Housekeeping Room Attendant
The Broadmoor Hotel
03.1997 - 07.1998
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
GED -
Palmer High School
Colorado Springs, CO05-2005
Skills
- Efficient multitasking
- Cleaning bathrooms
- Cleanliness standards
- Vacuuming and sweeping
- Guest satisfaction
- Guest relations
- Food safety
- Food preparation
- Cleaning
- Time management
Certification
- Food Handler Certification - American National Standards Institute (ANSI).
Timeline
Breakfast Attendant
Holiday Inn
06.2024 - 01.2025
Housekeeping Room Attendant
Fairfield Inn Suites
07.2022 - 06.2024
Housekeeping Room Attendant
Great Wolf Lodge
06.2016 - 03.2017
Housekeeping Room Attendant
Cheyenne Mountain Resort and The Country Club of Colorado
10.1998 - 10.1999
Housekeeping Room Attendant
The Broadmoor Hotel
03.1997 - 07.1998
GED -
Palmer High School
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