SAMANTHA CREWS
Monte Vista,CO
Summary
Dedicated to delivering exceptional service and exceeding business objectives. Currently a hardworking assistant manager at Walmart with a successful background in retail operations. Demonstrated leadership in team building, customer service, and performance management. Proficient in driving sales, optimizing inventory levels, and ensuring operational excellence. Skilled in implementing strategic initiatives to enhance efficiency and profitability. Excellent communication and interpersonal abilities to collaborate effectively with staff and stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant
Walmart
04.2022 - Current
- Supervising and training staff members to ensure efficient operations
- Assisting the manager in creating work schedules and delegating tasks to team members
- Resolving customer complaints and ensuring high levels of customer satisfaction
- Monitoring inventory levels and placing orders for stock replenishment
- Analyzing sales data and implementing strategies to increase revenue
- Collaborating with the manager to develop and implement business plans and goals
- Conducting performance evaluations and providing feedback to staff members
- Ensuring compliance with company policies and procedures
- Handling cash transactions and maintaining accurate financial records
- Participating in meetings with upper management to discuss business performance and strategies
- Recruiting and training process in selecting and onboarding new associates.
Claim Analyst
Friday Health Plan
01.2021 - 04.2022
- Created physician and hospital claims in an accurate and timely manner in order to meet departmental, state and national standards
- Tracking errors to ensure all claims are corrected and sent out
- Research claim problems using system resource, training and other manuals, and internal staff
- Updating information required to determine reimbursement
- Assist Customer Service Representatives to check claim status and verify accurate claim payment with providers and members.
Receiver
Big R
09.2020 - 04.2020
- Unloaded pallets and deliveries and organized products in warehouse
- Compared shipping orders and invoices against contents received to verify accuracy
- Organized storage areas to optimize materials movements and minimize labor hours
- Double-checked cargo inventories and documentation for accuracy
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Sales Administrative Assistant
Durango Herald, Ballantine Communications
07.2019 - 02.2020
- Aid sales representatives with booking ads, scheduling, customer service, revenue and goal tracking, communication with other departments, and data coordinator
- Answered telephones and gave information to callers, take messages, or transfer calls to appropriate individuals
- Created, maintained, and entered information into databases
- Set up and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, such as attendance records, correspondence, or other materials
- Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Frozen Department Manager
Walmart
08.2017 - 02.2018
- Increased sales by 25% vs previous year, and decreased inventory back stock by 70%
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones
- Assessed, optimized and elevated operations to target current and expected demands
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Cap 1 Lead
Walmart
02.2016 - 08.2016
- Led a 15-person team that fixed data by correcting on-hand errors that occur in Walmart's systems, reducing errors by monitoring sales, and decreased inventory back stock for all Consumable Departments
- Increased sales for all Consumables Departments at an average of 15% increase vs previous year sales
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Monitored multiple databases to keep track of all company inventory.
Jewelry Department Manager
Walmart
02.2015 - 09.2015
- Increased sales in Jewelry Department and maintained at least 20% increase vs previous year sales
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Support Manager
Walmart
09.2014 - 02.2015
- Supported all department managers and assistant managers, in training to be assistant manager
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Improved team performance by devising successful training methods and programs
- Designed sales and service strategies to improve revenue and retention
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Education
High School Diploma -
Monte Vista High School
Monte Vista, CO 8114401.2012
Skills
- Customer Service
- Leadership
- Supply Inventory Control
- Operations Management
- Sales and Revenue Growth
- Team Building
- Communication
Certification
- Certified Food Safety Manager
- Forklift/Electric Pallet Jack certified
References
- Don Weed, Store Manager, Big R, Monte Vista, CO, 81144, (719) 580-3307
- JoAnna Lucero, Claims Manager, Friday Health Plans, Alamosa, CO, 719-5803163
- Durango Herald, Durango, CO, Durango, CO, 81301, (303) 304-9966
- Justin Coley, Store Manager, Walmart, Durango, CO, 81301, (970) 778-5877
Timeline
Assistant
Walmart
04.2022 - Current
Claim Analyst
Friday Health Plan
01.2021 - 04.2022
Receiver
Big R
09.2020 - 04.2020
Sales Administrative Assistant
Durango Herald, Ballantine Communications
07.2019 - 02.2020
Frozen Department Manager
Walmart
08.2017 - 02.2018
Cap 1 Lead
Walmart
02.2016 - 08.2016
Jewelry Department Manager
Walmart
02.2015 - 09.2015
Support Manager
Walmart
09.2014 - 02.2015
High School Diploma -
Monte Vista High School
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