Summary
Overview
Work History
Education
Skills
Websites
Languages
Volunteer Experience
Timeline
Generic

Samantha Brewer

Fort Collins

Summary

Experienced Customer Service Representative. Brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Administrative Assistant - Temporary

Colorado State University VDL
11.2023 - Current
  • Accession data entry of received samples for testing
  • Manage multiple tasks at once and prioritize said tasks
  • Adapted quickly to the office environment
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Barista

Bean Cycle Roasters, LLC
06.2021 - Current
  • Ability to balance busy graduate school and work schedule
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Managed anywhere from 50-100 customers per day, usually working solo.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.

Retail Sales Associate

Alpine Arts - The Colorado Showcase
08.2018 - 01.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Representative

Apex Parks And Recreation District
06.2017 - 08.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained up-to-date knowledge of product and service changes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained efficient and friendly service to over 150 patrons per day

Education

Master of Arts - Music Theory And Composition

University of Northern Colorado
Greeley, CO
12.2023

Bachelor of Arts - Music

Colorado State University
Fort Collins, CO
05.2020

High School Diploma -

Ralston Valley Senior High School
Arvada, CO
05.2016

Skills

  • Customer Relations
  • Office Equipment Proficiency
  • Computer Proficiency
  • Accession Data Entry
  • Customer Consulting
  • Managing Multiple Tasks
  • Microsoft Excel
  • Customer Relationship Management
  • Recordkeeping Strengths

Languages

Spanish
Limited Working
English
Native or Bilingual
American Sign Language
Limited Working

Volunteer Experience

  • Fort Collins Peace Festival 2019: An event held in Old Town Fort Collins dedicated to spreading peace. Topics included environmental ethics, sustainability, LGBTQ+ acceptance, addressing racial bias, supporting Indigenous peoples and more. Duties included: guiding visitors around the various booths and displays, assisting with set-up/tear-down, providing general information about the event
  • Bohemian Nights New West Fest: Music festival held in Old Town Fort Collins. Duties included: assisting with disability access locations, guiding patrons to stages/events, answering general event questions, assisting with set-up/tear-down of booths and displays.

Timeline

Administrative Assistant - Temporary

Colorado State University VDL
11.2023 - Current

Barista

Bean Cycle Roasters, LLC
06.2021 - Current

Retail Sales Associate

Alpine Arts - The Colorado Showcase
08.2018 - 01.2022

Customer Service Representative

Apex Parks And Recreation District
06.2017 - 08.2018

Master of Arts - Music Theory And Composition

University of Northern Colorado

Bachelor of Arts - Music

Colorado State University

High School Diploma -

Ralston Valley Senior High School

Similar Profiles

CREATE PROFILE
Samantha Brewer