SAMANTHA BAILEY
Edgewater
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paraprofessional
Thomas Learning Centers
09.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Reported on student progress, behavior, and social skills to parents.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
Sales Associate
Forever 21
05.2021 - 10.2024
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Introduced promotions and sale opportunities, enticing customers
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Assisted with training and mentoring new team members
- Drove sales through customer relationship building and suggestive selling techniques
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Promoted visual presentation standards by keeping store replenished
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Assistant Manager
Kleenit Co
11.2020 - 03.2021
- As Cleaning assistant manager I was in charge of helping with schedules for employees
- Making sure all employees were following correct standards and procedures
- We worked in a government electronic building so the protocol was very strict
- If someone had to call out for the day I was in charge of filling that spot
Sales Manager
Victoria secret
12.2014 - 02.2018
- As a sales manager I was in charge of knowing exactly where our sales were for the day
- I had to maintain a SPH (sales per hour) of $300 or more
- I also had to coach our associates on open ended questions and how to improve our sales if we were down for the day in any segments
- Other regular duties were opening and closing the store, working registers, floor sets, fitting rooms and answering phones
Education
License in Beauty -
Nova academy of cosmetology
Rochester, Mn05.2013
Skills
- Onboarding and Orientation
- Customer Relationship Management
- Meeting facilitation
- Employee Development
- Multitasking Abilities
- Schedule Management
- Employee Scheduling
- Team building
Certification
CPR
Timeline
Paraprofessional
Thomas Learning Centers
09.2024 - Current
Sales Associate
Forever 21
05.2021 - 10.2024
Assistant Manager
Kleenit Co
11.2020 - 03.2021
Sales Manager
Victoria secret
12.2014 - 02.2018
License in Beauty -
Nova academy of cosmetology
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