Summary
Overview
Work History
Education
Skills
Timeline
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Sam DeCambra

Parker

Summary

Highly accomplished and versatile professional with over 10 years of experience in technical support, training, and customer service across diverse industries, including national security, telecommunications, and digital media. Proven ability to program complex security systems, lead comprehensive training initiatives, and resolve high-level technical escalations while consistently achieving top customer service scores.

Overview

7
7
years of professional experience

Work History

Video Editor

YouTube
02.2025 - 07.2025
  • Edited videos for a large YouTube channel (+800,000 Subscribers), primarily focusing on tutorial content.
  • Contributed to audience engagement and channel growth through compelling visual storytelling and high-quality post-production.

System Support Technician

Johnson Controls
02.2023 - 02.2025
  • Programmed advanced security and fire system panels for critical US National Security infrastructure and major commercial companies.
  • Provided expert-level support and advanced troubleshooting assistance to field technicians, ensuring optimal system functionality.

Training Mentor

ADT Security
02.2020 - 02.2023
  • Developed and delivered comprehensive training programs for all new and existing employees on company processes, programs, and quality assurance standards.
  • Collaborated with technicians on the successful installation of new security systems.
  • Assisted customers with system operations and account management, consistently delivering high-quality service.

Tier 3 National Escalations

Comcast
02.2018 - 01.2020
  • Managed and resolved engineer-level technical issues, providing the highest tier of technical support available at Comcast.
  • Maintained exceptional customer service scores while efficiently resolving complex national-level escalations.

Education

High School Diploma -

Lakota West High School
West Chester, OH
06-2008

Skills

  • Bosch Certified
  • Management and Training Experience
  • 10 Years Customer Service Experience
  • Metrics Leader
  • Advanced Troubleshooting & Technical Support
  • Security & Fire System Programming
  • Video Editing & Post-Production (eg, YouTube Content)
  • Customer Relationship Management (CRM)
  • Technical Training & Mentoring
  • Process Improvement & Efficiency Enhancement
  • Strong Communication & Interpersonal Skills

Timeline

Video Editor

YouTube
02.2025 - 07.2025

System Support Technician

Johnson Controls
02.2023 - 02.2025

Training Mentor

ADT Security
02.2020 - 02.2023

Tier 3 National Escalations

Comcast
02.2018 - 01.2020

High School Diploma -

Lakota West High School

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Sam DeCambra