Sally Ortiz
Lakewood
Summary
I am a friendly and dedicated individual who has an ambition to succeed in any given environment. I've worked in many different departments as a Medical Assistant and Care Navigator, with over 20 years of experience. I have enjoyed the challenge of learning new skills in a variety of clinical settings. I get along well with others, and work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
21
21
years of professional experience
Work History
Care Navigator
Denver Health Medical Center PAV K
Denver
02.2025 - Current
- Facilitate communication between patients, counselors, and providers.
- Schedule appointments and coordinate patient flow efficiently.
- Document patient information in appropriate systems to guarantee care coordination throughout the patient care continuum.
- Relay messages from patients to physicians about concerns or refill requests, to facilitate treatment.
- Perform vital signs and EKG to prepare patients for examination.
- Collect and process laboratory specimens (urine, mouth swabs) for testing.
- Follow up on referrals from the hospital.
- Admit and discharge patients from the central registry.
- Place holds in SAMMS to assure that the patient meets the requirements for urine drug screens, physicals, and EKGs.
- Monitor the color calendar. Add or delete patients when necessary.
Medical Assistant
Denver Sexual Health Clinic
Denver
05.2019 - 02.2025
- Ensure patient safety and comfort during examinations.
- Support patient's well-being, providing empathetic care and addressing concerns with sensitivity.
- Provide support and resources to patients, coordinating care with providers.
- Performing initial assessments, documenting medical history and vital statistics. Ensuring all medical orders are followed correctly.
- Prepare laboratory specimens for analysis. Blood, urine, swabs.
- Administer injections, medications, and treatments as directed by the Physician.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Keep examination rooms clean and stocked with necessary supplies for the incoming patient.
Medical Assistant
Denver Health Southwest Pena Clinic
04.2016 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted Physician with setting up for Vasectomy procedures.
Medical Assistant
Denver Health Family Internal Medicine
06.2014 - 04.2016
- Utilized both clerical and clinical skills
- Obtained patient medical history, medication information, symptoms, allergies and vital signs.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
WSI Personnel
03.2011 - 05.2014
- Worked in a variety of clinical settings, utilizing both clinical and clerical skill sets
- Conducted EKG's, spirometry testing, audiograms and other diagnostic tests, as requested by Physician.
- Prepared laboratory specimens for analysis and organized lab results for review.
- Provided translation when needed.
Medical Assistant
Exempla St Joseph Hospital
11.2004 - 12.2009
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Collected and documented patient medical information such as blood pressure, weight, allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Medical Assistant Certificate -
Concorde Career Institute
Denver, CO05.2002
High School Diploma -
East High School
Denver, CO05-1994
Skills
- Fluent in Spanish
- Medical terminology knowledge
- EMR- Epic
- Certified in BLS/CPR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Procedure assistance
- Immunization administration(Covid,Monkey Pox,and all other vaccines)
- Specimen collection and processing(urine,wet preps,throat and rectal swabs,pap smears)
- Appointment setting
- Patient care coordination
- HIPAA compliance
- Vital signs monitoring
- STD counseling
- Electrocardiography(EKG)
- Communicating with patient and family
- Proficient in using SAMMS and Dominion Diagnostics
Accomplishments
Medical Assistant Council- Past member
Clinical Assistant Development Program Certificate 2024
Clinical Assistant Development Program Certificate 2024
References
Available upon request
Timeline
Care Navigator
Denver Health Medical Center PAV K
02.2025 - Current
Medical Assistant
Denver Sexual Health Clinic
05.2019 - 02.2025
Medical Assistant
Denver Health Southwest Pena Clinic
04.2016 - 05.2019
Medical Assistant
Denver Health Family Internal Medicine
06.2014 - 04.2016
Medical Assistant
WSI Personnel
03.2011 - 05.2014
Medical Assistant
Exempla St Joseph Hospital
11.2004 - 12.2009
Medical Assistant Certificate -
Concorde Career Institute
High School Diploma -
East High School