Salinda Williams
Colorado Springs,CO
Summary
Dynamic legal professional with extensive experience at Franklin D. Azar & Associates, excelling in case file management, administrative, and legal support. Proven ability to streamline processes and enhance team efficiency. Skilled in legal document preparation and maintaining confidentiality, with a strong commitment to delivering exceptional client service.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Franklin D. Azar & Associates P.C
10.2022 - Current
- Managed case files and documentation for pre-litigation and litigation support, ensuring accuracy and compliance with legal standards.
- Drafted legal correspondence enhancing communication efficiency within the legal team.
- Liaised with clients to gather necessary information, enhancing client relations.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Streamlined communication between legal team members, fostering collaborative work environment.
- Communicated pertinent information to clients via phone, email, and mail.
Claims Processor and Trainer
Franklin D Azar & Associates
05.2020 - 10.2022
- Processed insurance claims efficiently, ensuring compliance with industry regulations and company policies.
- Reviewed documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Collaborated with legal teams to gather necessary information for claim evaluations and settlements.
- Mentored junior staff on best practices in claims processing and industry standards.
- Developed training materials to support onboarding of new hires in claims procedures and software tools.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Managed workload and priorities to meet claims processing meet deadlines.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
Intake Specialist
Franklin D Azar & Associates
11.2019 - 05.2020
- Conducted comprehensive intake assessments to determine client eligibility for legal services.
- Facilitated communication between clients and legal teams to streamline case processing.
- Managed case documentation and maintained accurate records within case management systems.
- Trained new staff on intake and claim processes, enhancing team efficiency and knowledge retention.
- Collaborated with multidisciplinary teams to ensure holistic client support throughout legal proceedings.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Offered compassionate and attentive guidance to potential client's during crisis situations.
Field Supervisor and Intake Coordinator
A Little R and R
06.2018 - 07.2019
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Coordinated team schedules, optimizing workforce deployment for peak efficiency.
- Trained and mentored staff on best practices and operational procedures.
- Implemented process improvements that enhanced workflow and reduced delays.
- Conducted regular site inspections to maintain quality control and compliance.
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
Education
High School Diploma -
Gateway High School
Aurora, CO05.2003
Some College (No Degree) - Biology
University of Northern Colorado
Greeley, COSkills
- Strong knowledge of pre-litigation processes
- Notary public
- Organizational efficiency
- Confidentiality
- Attention to detail
- Proficient in MS office, calendering, and file management
- Effective multitasking
- Strong written and verbal communication abilities
- Critical thinking and the ability to troubleshoot difficult scenarios
Timeline
Legal Assistant
Franklin D. Azar & Associates P.C
10.2022 - Current
Claims Processor and Trainer
Franklin D Azar & Associates
05.2020 - 10.2022
Intake Specialist
Franklin D Azar & Associates
11.2019 - 05.2020
Field Supervisor and Intake Coordinator
A Little R and R
06.2018 - 07.2019
High School Diploma -
Gateway High School
Some College (No Degree) - Biology
University of Northern Colorado