Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Coordinated installation of new users and relocations of existing users.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Installed and configured new devices and system components.
Responded to service requests during and after business hours.
Drove long distances between various jobs during work hours.
Maintained a company vehicle
Maintained inventory of parts and equipment issued directly to myself.
Worked in both commercial and residential settings.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Calibrated newly installed and repaired equipment according to customer requirements and package plans.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Made over 500home visits to inspect, repair or install satellite systems.
- Set up and programmed devices and educated customers on use.
- Fed cables through access holes, attics and floor spaces.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Researched and recommended network and data communications hardware and software.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.