Sadie Stuart
Pueblo
Summary
Dedicated and diligent employee with a strong skill set in customer service, multitasking, and time management. Committed to providing each customer with a positive and unforgettable experience. Demonstrated ability to handle multiple tasks efficiently while maintaining a high level of professionalism. Aiming to contribute these qualities to a dynamic team and make a lasting impact in the customer service industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Bookshop
Analogue
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Florist/Greenhouse Worker
Campbells flowers and greenhouses
10.2023 - Current
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Tracked shipments to ensure timely delivery of flowers.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Set up colorful and inspiring store displays and arrangements.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Conducted weekly inspections of flower coolers to maintain proper temperature levels.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Organized work orders for incoming shipments of plants or materials needed for daily operations.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Planted seeds and bulbs after preparing soil and fertilizer appropriately.
- Routinely pruned and trimmed plants to promote healthy growth and remove diseases.
- Swept and picked up trash in and around greenhouse.
- Sold and delivered plants and flowers to customers.
- Harvested plants and transplanted or potted and labeled.
- Applied fertilizers and pesticides as necessary to promote healthy plant growth.
- Provided customer service at retail outlets when selling products from the greenhouse.
- Felt plant's leaves and noted coloring to detect insects or diseases.
- Regulated greenhouse conditions and indoor and outdoor irrigation systems.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Applied pesticides to prevent insect infestation.
- Monitored temperature, humidity and light levels in the greenhouse to ensure optimal growing conditions.
- Inspected plants regularly to identify diseases or pests that may be present.
- Cleaned work areas and maintained grounds and landscaping.
- Propagated cuttings from existing plants using various techniques such as division or layering.
- Assisted with customer requests and answered questions to improve satisfaction.
Bar Manager/Bartender/Assistant Manager
Copper River Family Entertainment Center
06.2022 - 12.2024
- Maintains inventory
- Creates drink and food menus
- Determines employees' schedules
- Ensures bar is well-stocked and clean
- Tracks customer behavior and sales
- Maintains drink recipe documentation
- Appropriately delegates tasks to staff
- Selects and purchases liquor and other supplies
- Oversees staff, including bartenders and barbacks, and wait staff
- Hires, trains, promotes, and, when necessary, disciplines or fires staff
- Selects music, books bands, and provides input on décor and marketing, including social media and other forms of publicity
- Initiates and maintains vendor relationships
- Uses point-of-sale tracking technology and bar and restaurant management platforms
- Create an enjoyable and memorable environment for guests
- Take reservations.
- Counted all drawers and safe at the end of the night.
- Locked up/key holder
Manager/Bartender
ThunderZone
08.2017 - 06.2022
- Worked in a fast paced restaurant
- Interacted with guests
- Made sure everyone was happy and well taken care of
- Answered questions about food and beer
- Made the schedule
- Talked to guests when they were unhappy with experience.
Education
Home Healthcare
Stratford Career Institute
Online2023
Custer Co District High School
Westcliffe, CO05.2011
Skills
- Host/Hostess
- Food Service
- Serving Experience
- Restaurant Management
- Busser
- Restaurant Experience
- Bartending
- Catering
- Food Safety
- Microsoft Word
- Food Preparation
- Upselling
- POS
- Guest Services
- Inventory Control
- Cash Handling
- Pricing
- Microsoft Office
- Sales
- Management
- Cleaning Experience
- Laundry
- Microsoft Powerpoint
- Communication skills
- Time management
- Retail Sales
- Cooking
- Plant Care and Handling
- Flower Pruning and Watering
- Merchandising and Displays
- Vendor Relationships
- Seasonal Displays
- Customer Orders
- Stock Organization
Certification
Home Health Aide, 10/01/21, Present
Assessments
Customer focus & orientation, Proficient, 10/01/22, Responding to customer situations with sensitivity
Timeline
Bartender/Bookshop
Analogue
02.2024 - Current
Florist/Greenhouse Worker
Campbells flowers and greenhouses
10.2023 - Current
Bar Manager/Bartender/Assistant Manager
Copper River Family Entertainment Center
06.2022 - 12.2024
Manager/Bartender
ThunderZone
08.2017 - 06.2022
Home Healthcare
Stratford Career Institute
Custer Co District High School
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