SABRINA MARTINEZ
Denver
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Aviation Customer Service Agent II
City of Denver
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Ramp Agent
Southwest Airlines
04.2023 - Current
- Loaded, unloaded and transported passengers' baggage across different airport locations
- Helped safely guide aircraft between parked areas, taxiways and gate locations using visual, hand and verbal communications
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies
Home Preservation Specialist
Wells Fargo
06.2020 - 03.2023
- Access information from multiple systems to inform borrowers of loan terms, important dates and deadlines
- Communicate and coordinate with multiple servicing departments
- Remain as the single point of contact to the borrower throughout the loss mitigation process
- Effectively work in a team environment in an effort to achieve team/volume goals and provide superior customer service
Bartender/Server
Bamboo
09.2017 - 03.2023
- Greeted guests to provide warm welcome and promote good customer service
- Checked identification before serving alcohol to comply with state and federal laws
- Used beer, wine and cocktail knowledge to make recommendations
- Cleaned, organized and replenished supplies to maintain bar appearance
Customer Service Representative
Marriott International
12.2019 - 11.2020
- Productive relationship builder, excelled at listening to customers needs
- Resolve problems on the first call and avoid escalation issues
- Fielded customer questions regarding available hotels, sales, current prices and upcoming company changes
Customer Service Representative
J. Crew
05.2016 - 08.2017
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Documented, researched and resolved customer service issues
Education
Associate in Arts (A.A.) - Business Adminstration
Northwest Vista College
San Antonio, TXSkills
- Load Planning Communication
- FAA Regulations
- Aircraft Sanitation
- Aircraft Restocking
- Ramp Generator Operation
- Microsoft Teams
- Microsoft PowerApps
- Time Management
- Case management
- Empathetic and genuine
- Verbal and written communication
- Decision-making
Timeline
Aviation Customer Service Agent II
City of Denver
05.2024 - Current
Ramp Agent
Southwest Airlines
04.2023 - Current
Home Preservation Specialist
Wells Fargo
06.2020 - 03.2023
Customer Service Representative
Marriott International
12.2019 - 11.2020
Bartender/Server
Bamboo
09.2017 - 03.2023
Customer Service Representative
J. Crew
05.2016 - 08.2017
Associate in Arts (A.A.) - Business Adminstration
Northwest Vista College
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