Sabria Jones
Aurora,CO
Summary
Dedicated administrative professional with a proven track record of delivering exceptional customer service. Possessing strong organizational abilities, adept at handling multiple tasks efficiently to ensure smooth office operations. Skilled in interpersonal communication, adeptly addressing client needs and fostering positive relationships. Seeking to leverage administrative expertise and customer service process to contribute effectively to a dynamic team
Overview
5
5
years of professional experience
Work History
Senior Motor Vehicle Specialist
Arapahoe County Department Of Motor Vehicle
2022.10 - Current
- Improved customer satisfaction by providing efficient and accurate motor vehicle registration services.
- Streamlined processing times for registrations and renewals through effective multitasking and prioritization.
- Enhanced departmental efficiency by meticulously organizing, filing, and maintaining records of motor vehicle transactions.
- Ensured compliance with state regulations and policies, conducting thorough title searches for lienholders and prior ownership verification.
- Expedited wait times at service counters by efficiently handling high volumes of walk-in customers seeking assistance with motor vehicle transactions.
- Identified accounting errors when cross-referencing documents and database information.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Dental Administrative Assistant
Syrpes And Pangborn
2020.08 - 2022.10
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Managed financial documentations such as expense reports and invoices.
- Obtained payments from patients and scanned identification and insurance cards.
- Carried out front office duties utilizing data entry skills.
- Managed office bookkeeping with insurance billing and patient payments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Dental Office Receptionist
Family 1st Dental
2019.08 - 2020.08
- Scheduled, rescheduled and handled cancelled appointments for patients
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Prepared claim forms for dental insurance
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Assisted patients in completing all necessary forms and documents
- Maintained and managed patient records in compliance with security regulations
- Completed and filed financial documentation for accounting purposes
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Completed skilled administrative work to support all office staff and operational requirements
- Handled over 50 calls per day to address customer inquiries and concerns
Director Of First Impressions
Mike Naughton Ford
2018.12 - 2019.08
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints by directing customers to the appropriate person
- Collected, sorted, distributed invoices
- Collected and distributed messages to team members and managers to support open communication and high customer service
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO2017
Metropolitan State University of Denver
Denver, COSkills
- Multi-line telephone systems
- Customer and client relations
- Organization skills
- Personable and outgoing
- Verbal and written communication
- Attention to detail
- Customer-service oriented
- Telephone skills
- Customer/Client relations
- Communications
Timeline
Senior Motor Vehicle Specialist
Arapahoe County Department Of Motor Vehicle
2022.10 - Current
Dental Administrative Assistant
Syrpes And Pangborn
2020.08 - 2022.10
Dental Office Receptionist
Family 1st Dental
2019.08 - 2020.08
Director Of First Impressions
Mike Naughton Ford
2018.12 - 2019.08
High School Diploma -
Cherokee Trail High School
Metropolitan State University of Denver
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