Sabina Arnold
Las Vegas,DC
Summary
Experienced manager, sales representative and customer representative in fast paced luxury retail environments with documented success. Top sales performer who delivers exceptional results while creating cross-functional team success.
Overview
16
16
years of professional experience
Work History
Key Holder/RTW Selling Supervisor
Chloé
Las Vegas
03.2023 - Current
- Responsible for achieving personal monthly sales goal
- Responsible for boutique achieving monthly Ready to Wear sales goal
- Exceeded personal sales goal by 20% every month
- Ranked number one worldwide for handbag and leather goods sales
- Built a successful sales team, ranking number one worldwide in handbag sales
- Ran corporate visit for new CEO, President and corporate leaders for Chloe and Richmont in absence of Boutique Director
- Featured multiple times in company newsletter for sales achievements
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies. Trained staff on new policies
- Developed trusting relationships with customers by making personal connections
- Consistently received positive reviews from clients
- Demonstrated product features and benefits for customers' needs
- Upsold and added on additional items during sales ceremony
- Developed outreach strategies to increase sales volume. Outreach consisted of 30-50% of personal monthly sales
- Suggested ideas for improving store operations and increasing profits
- Keyholder responsibilities, opening and closing procedures, opening and closing reports, operations, cycle counts, inventory, merchandising, cash counting, loss prevention
- Selling Supervisor of Ready to Wear responsible for all selling aspects, training of staff, monitoring inventory levels, floor maintenance and back of house organization, meeting weekly with Boutique Director to initiate strategies to increase sales and profit
Salesperson
Galindo Group Real Estate
Las Vegas
02.2022 - 03.2023
- Developed superior product and market knowledge and effectively educates and engages customers
- Developed and maintains in-depth knowledge of the market
- Effectively implements strategic marketing plans by using a wide variety of promotional, personal resources and analytical tools to maximize effectiveness of target sales, based on local assessment and customer needs
- Developed and maintains strong working relations with partners
- Developed call plans to engage new customers and drive sales results
- Analyzed market reports to assess customer’s needs and offer the most suitable solutions
- Created and implements strategies to meet customer’s goals
- Team member and contributor
- Grew new customer database by 55%
- Converted 80% of new leads from marketing initiatives
- Winner of Top Producer, Q1 and Q2 of 2022
- Winner of Top Producing Team, Q1 and 2 of 2022
Salesperson
Signature Real Estate Group
Las Vegas
08.2020 - 02.2022
- Developed strategies and tactics to generate sales
- Developed new business through targeted marketing, open house, cold calling and door knocking strategies
- Developed and implemented strategies specific to each customer
- Positioned product through market and customer knowledge
- Prepared strategies to engage potential clients through successfully implemented presentations
- Customer-focused, negotiated on their behalf to meet needs and goals
- Team member and contributor in executing team events and meeting team goals
- Worked primarily in the field showing real property, and prospecting for new customers
- Maintained and accelerated territory sales throughout pandemic 105%, February 2021
- Drove Territory dollar volume from $1M to $4M in the second half of 2021
- Team ranked number 2 by Sales Volume, Q3 of 2021
- Celebrated first year at 118% to goal, December 2019
- Grew database by 65%
- Member and volunteer of the Vegas Young Professionals
Substitute Teacher/CTT
Clark County School District
Las Vegas
01.2019 - 03.2021
- Fulfilled both short- and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-5) and diverse cultural backgrounds
- Instructed classes of as many as 34 students, communicated with teachers, administrators and parents, built a positive rapport with students
- Praised for dedication, reliability and organization and effectiveness as one of the district’s most in-demand substitutes
- Filled in for permanent teachers at a moment’s notice, closely adhered to lesson plans, kept students motivated, engaged and focused
- Selected as a resident substitute teacher by Mark L Fine Elementary School, 2020
- Promoted to CTT position as Computer Lab teacher, 2020-2021
- Increased MAP test scores by22%, 2021
Customer Service Representative – Remote
Rebound Fitness
Las Vegas
05.2014 - 04.2019
- Educated and partnered with accounts to leverage Rebound Fitness’ services
- Provided outstanding customer service by responding to customer’s requests, inquiries and needs
- Maintained solid customer relationships by handling questions and concerns with speed and professionalism
- Resolved customer complaints, managed database records, drafted status reports on customer service issues
- Data entry and research to troubleshoot customer problems
- Recognized for exceptional service, 2014-2019
Customer Representative – Remote
Tiffany & Co.
Las Vegas
02.2012 - 05.2014
- Educated customers on specialty products
- Excellent verbal communication and phone etiquette
- Customer focused to meet all needs and concerns in a timely manner
- Developed strategies and tactics to generate sales
- Developed and implemented strategies specific to each customer within an account
- Developed and maintained strong working relationships with all partners and functions
- Recognized for exceptional service, 2012-2014
- Consistently number one in sales, performance and customer reviews
Assistant Manager
CHANEL
Las Vegas
08.2008 - 02.2012
- Assisted Store Manager in all activities required to achieve sales goals, service, merchandise presentation, human resource management, inventory control, loss prevention and expense control goals
- Team member, collaborating with three other assistant managers to facilitate company initiatives and exceed sales goals
- Rolled out and monitored results of all company driven directives and goals
- Facilitated monthly and annual reviews of sales representatives
- Responsible for boutique operations and maintenance, opening and closing procedures, cash counting, and opening/closing reports
- Created and monitored sales strategies of sales representatives
- Additional role as Department Manager of Handbags and Small Leather Goods
- Lead and facilitated bi-monthly cycle counts, corporate transfers, inventory, stock, company driven initiatives, training and department sales goals
- Grew handbag and small leather bags business by 35%, 2010
- Sent to other boutiques to train assistant managers
- Sent to other boutiques as needed to cover shifts
Education
Bachelor of Arts and Science - Psychology Major/Criminology Minor
University of Illinois at Chicago
Chicago, ILSkills
- Management in Luxury Retail
- Sales in Luxury Retail
- Customer Service
- Team building and training
- Supervisor in Luxury Retail
- Achieved personal sales goal by 25%
- Achieved store sales goals by 20%
Timeline
Key Holder/RTW Selling Supervisor
Chloé
03.2023 - Current
Salesperson
Galindo Group Real Estate
02.2022 - 03.2023
Salesperson
Signature Real Estate Group
08.2020 - 02.2022
Substitute Teacher/CTT
Clark County School District
01.2019 - 03.2021
Customer Service Representative – Remote
Rebound Fitness
05.2014 - 04.2019
Customer Representative – Remote
Tiffany & Co.
02.2012 - 05.2014
Assistant Manager
CHANEL
08.2008 - 02.2012
Bachelor of Arts and Science - Psychology Major/Criminology Minor
University of Illinois at Chicago