Ryley Lombard
Fort Collins
Summary
Results-driven product manager and solutions engineer with a strong background in driving product strategy, technical implementations, and client relationships. Seeking to leverage my expertise in SaaS solutions, API integrations, and cross-functional collaboration to deliver innovative products, enhance user experiences, and contribute to business growth in a dynamic, forward-thinking organization. Skilled Solutions Engineer with background in designing and implementing complex technical solutions that align with business needs. Strengths include exceptional problem solving, project management skills, and ability to communicate clearly across technical and non-technical teams. Noteworthy impact in previous roles through successful deployment of optimized systems resulting in improved efficiency and cost reduction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Solutions Engineer & Partner Implementation Manager
Vendara Payments
01.2024 - Current
- Conducted discovery calls to assess client needs and align solutions, while delivering product demonstrations and training to prospects, clients, and internal teams
- Provided expert guidance and technical support on product capabilities, API integrations, setup, troubleshooting, and optimization
- Led partner onboarding, managing the end-to-end implementation process to streamline deployment and reduce time to launch
- Collaborated with product and engineering teams to relay client feedback, influence the roadmap, and resolve technical challenges
- Assisted sales teams in technical pre-sales efforts, addressing client concerns, overcoming objections, and ensuring a smooth sales process
- Developed and maintained training materials to enhance client adoption and internal team knowledge
Product Manager
BillGO
03.2021 - 12.2023
- Led product strategy and roadmap for the bill pay platform and virtual card/ACH payments, improving efficiency and user experience
- Collaborated cross-functionally with engineering, compliance, and risk teams to optimize security and regulatory compliance
- Led the development of secure, scalable payment solutions, integrating virtual card payments and ACH transfers to improve vendor payouts and merchant acceptance rates
- Conducted user research and data analysis to identify customer pain points and implement product enhancements that increased adoption rates and transaction success
Spend Analytics and Client Relationship Manager
Priority Commercial Payments
01.2018 - 02.2021
- Managed outbound campaigns and email communications for the Supplier Enablement Team
- Collaborated with financial institutions to approve and optimize campaign strategies
- Served as the relationship manager for CitiBank, enhancing reporting and client engagement
- Analyzed supplier data to create sales presentations and improve client relations
- Developed process improvements, training manuals, and CRM enhancements
Technical Product Manager
BillGO
- Led with technical knowledge, working with engineers to understand and manage tradeoffs, and make clear, informed decisions about product capabilities
- Collaborate with cross-organizational teams to define and create process, development methodology (Scrum) - working daily with engineers, developers, and stakeholders
- Managed BillGO Exchange, trusted with daily decisions, weekly updates, meetings, and driving engineers and teams to build product enhancements
- Organized all Jira tickets, in-queue work, acting as the key decision maker in product features and functionalities to be included in releases
Operations Team Lead
Priority Commercial Payments
- Developed KPI and financial reports for the Supplier Enablement Team
- Managed monthly commission reporting and invoicing for financial institutions
- Created and maintained internal and client credit card statements
- Created training manual for Operations team; including billing and commissions for the Supplier Enablement Team
Client Relations Intern
Priority Commercial Payments
- Formatted Client files for import into our CRM
- Created email communications for the Supplier Enablement Team
- Processed Proxy Payments for the Financial Institutions
Education
UNIVERSITY OF TENNESSEE KNOXVILLE
Skills
- Product Roadmap Development
- Technical Pre-Sales and Solution Design
- Agile and Scrum methodologies
- Process Improvement and Optimization
- Cross-functional collaboration
- Product Lifecycle Management
- Stakeholder Management
- API integration
- User research
- Design thinking
- User and UX research
Certification
Certified Scrum Product Owner, 2023
References
References available upon request.
Timeline
Solutions Engineer & Partner Implementation Manager
Vendara Payments
01.2024 - Current
Product Manager
BillGO
03.2021 - 12.2023
Spend Analytics and Client Relationship Manager
Priority Commercial Payments
01.2018 - 02.2021
Technical Product Manager
BillGO
Operations Team Lead
Priority Commercial Payments
Client Relations Intern
Priority Commercial Payments
UNIVERSITY OF TENNESSEE KNOXVILLE
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