Rylan Seeley
Lone Tree,CO
Summary
Proven leader and adaptable professional with extensive experience at Park Theatre Mall LLC, proficient at heavy lifting and critical thinking. Excelled in enhancing team performance and customer satisfaction through effective training and exceptional service. Skilled in safety protocol adherence and cash handling, consistently achieving goals with a positive impact on operational efficiency.
Developed technical skills through digital and film projection with various hardware and software within a fast-paced entertainment environment. Skilled in troubleshooting, equipment maintenance, and ensuring desirable presentations. As a fast learner, Always seeking to transition into new field, leveraging technical expertise and problem-solving abilities to contribute effectively. Experienced with handling customer interactions and resolving issues promptly.
Utilizes communication and empathy to build strong customer relationships. Has a track record of maintaining high customer satisfaction and fostering loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Uses independent decision-making skills and sound judgment in a professional environment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Offering strong communication and organizational skills, Eager to learn and develop a personalized retail environment. Delivering ability to quickly grasp new systems and procedures while maintaining attention to detail, ready to use and develop customer service and cash handling abilities in any role.
Overview
1
1
year of professional experience
Work History
Floor Worker Lead
Park Theatre Mall LLC
10.2023 - 11.2024
- Upheld company standards in personal appearance and work ethic; consistently punctual and reliable during scheduled shifts.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Assisted customers with product inquiries, providing knowledgeable recommendations for their needs.
- Aided colleagues with training new employees by sharing best practices and offering guidance when necessary.
- Scanned and recorded inventory to maintain product supply levels and track shipments.
- Demonstrated flexibility and adaptability by willingly adjusting schedule or covering additional shifts to support store needs.
- Assisted in implementing seasonal promotions, updating signage and displays accordingly to drive sales growth.
- Utilized strong attention to detail skills when handling cash transactions at registers-balancing drawer accurately at end of each shift.
- Delegated tasks among team members during busy shifts, managing workload effectively while meeting deadlines under pressure.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Reduced product waste by efficiently stocking shelves and rotating inventory.
- Maintained organized backroom storage, allowing for quick location of products needed on the sales floor.
- Performed accurate inventory counts, ensuring appropriate stock levels for high-demand products.
- Trained new workers and returning management to properly handle machinery and equipment.
- Performed quality control on finished products to identify and remove damaged items from distribution.
- Moved materials to designated staging areas.
- Contributed to increased sales by creating attractive merchandise displays that showcased products effectively.
- Completed required training sessions, staying up-to-date on safety regulations and store policies.
- Operated variety of production equipment in accordance with safety best practices.
- Identified areas of workflow inefficiency and implemented solutions that improved production.
- Supported loss prevention efforts by monitoring store areas and reporting suspicious activity to management.
- Identified and repaired faulty machinery, resulting in minimal production downtime.
- Attended annual training to promote safety compliance standards and prevent OSHA violations.
- Participated in regular team meetings, contributing valuable feedback to improve overall store operations.
- Supervised 2-5 employees per shift and met production standards, as well as handled training and performance issues.
- Carried out general manual labor activities to aid site productivity.
- Loaded, unloaded and stored supplies and materials in secure, orderly systems.
- Adhered to operational safety and regulatory requirements by maintaining clean and hazard-free work space.
Projectionist and Projection Technician
Estes Park Historical Theatre LLC
10.2023 - 11.2024
- Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
- Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
- Established strong rapport with film distributors, coordinating print deliveries and returns in a timely manner.
- Developed strong relationships with vendors, ensuring timely deliveries of necessary supplies or parts for projection booth operations.
- Reduced downtime between screenings by efficiently changing reels and performing routine projector maintenance.
- Contributed to team success by cross-training in box office operations, ticket sales, and concessions as needed.
- Maintained a clean and safe projection booth, adhering to safety regulations and industry best practices.
- Collaborated with management to plan special events, including film festivals and private screenings.
- Expeditiously resolved any unexpected technical difficulties that arose during screenings, minimizing impact on audience enjoyment, even remotely when contacted.
- Increased customer satisfaction through diligent attention to audio quality and volume control during screenings.
- Contributed to theater profitability by minimizing waste and efficiently managing resources, including film prints and projection equipment.
- Supported theater operations by managing inventory of film prints, organizing them for easy access and quick retrieval.
- Inspected and prepared video tapes, discs and packages for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
- Stayed current on industry trends through participation in workshops or conferences focused on projection techniques or advancements in technology.
- Assisted customers with inquiries regarding show times, ratings, or other information related to the movie-going experience.
- Improved overall theater efficiency through regular communication with colleagues about scheduling changes or equipment updates.
- Assisted in resolving technical issues, troubleshooting equipment malfunctions for minimal disruption to moviegoers.
- Managed digital cinema systems effectively while transitioning from traditional film-based projectors to modern digital technology.
- Optimized visual quality by calibrating projector settings according to specific screen dimensions and lighting conditions.
- Demonstrated professionalism by maintaining punctuality, reliability, and a high level of attention to detail in all tasks performed.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Ensured smooth transitions between films with timely print deliveries and accurate schedule coordination.
- Enhanced audience experience by ensuring proper projection alignment and focus during each screening.
- Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
- Promoted a positive work environment by sharing knowledge with coworkers on best practices for successful projectionist performance.
- Monitored operations and assets adhering to standards for sound and image projection quality.
- Observed projector operations in order to anticipate need to transfer operation from one projector to another and maintain continuity for audience members.
- Inspected movie films prior to film showings to verify completeness and condition.
- Prepared film inspection reports, attendance sheets and log books and set up and inspected curtain and screen controls and organized equipment to achieve smooth and efficient showings.
- Set up and adjusted picture projectors and screens to achieve proper size, illumination and focus of images.
- Installed and connected microphones, amplifiers and lights to enhance projections.
- Adjusted and changed showtime and event marquees efficiently and in an organized manner.
Customer Service Representative
Park Theatre Mall LLC - The Slab Bar & Arcade
10.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Arcade Attendant
The Slab Bar and Arcade
10.2023 - 11.2024
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Collaborated with team members to create a positive working environment that translated into an enjoyable experience for guests.
- Implemented effective crowd control measures during busy periods, ensuring a pleasant atmosphere for all patrons.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
- Ensured smooth daily operations by opening and closing the arcade according to established procedures, maintaining consistent hours of operation for guests.
- Increased repeat business by providing exceptional customer service to patrons of all ages.
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Assisted in training new staff members on company policies, safety protocols, and operational procedures within the arcade setting.
- Maintained a safe environment by monitoring guest behavior and addressing any issues promptly and professionally.
- Provided valuable feedback to management regarding customer preferences and suggestions for improvement within the arcade space.
- Assisted in the troubleshooting and repair of malfunctioning arcade machines for seamless gaming experiences.
- Proactively addressed minor technical issues with machines by performing basic repairs or contacting appropriate technicians when necessary.
- Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
- Utilized strong conflict resolution skills when mediating disputes between guests over game usage or other related matters.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Answered guest questions to provide fun game experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Explained and demonstrated games and attractions to assist guests.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Built and established positive relationships with patrons, team members and supervisors.
Bartender
Park Theatre Mall LLC - The Slab Bar and Arcade
10.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
Movie Theater Attendant
Park Theatre Mall LLC
10.2023 - 11.2024
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
- Collaborated with colleagues to maintain safety standards throughout the facility, reducing the risk of accidents or incidents involving patrons or staff members.
- Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted team members with inventory management, contributing to optimal stock levels and minimal waste.
- Participated in ongoing training sessions provided by management to stay current on industry trends and best practices for theater operations.
- Promoted upcoming films and special events, effectively increasing attendance rates at the theater.
- Helped establish a positive work culture among team members by fostering open communication and collaboration across all departments within the theater.
- Maintained up-to-date knowledge on current movies, release dates, ratings, and other relevant information to assist customers in making informed decisions about their entertainment options.
- Developed strong relationships with regular customers through friendly interactions and personalized recommendations based on their preferences.
- Consistently met or exceeded performance expectations as outlined by management through dedication to providing excellent service and contributing to overall team success within the theater setting.
- Coordinated with security personnel to ensure that suspicious activities were addressed appropriately, maintaining a safe environment for patrons at all times.
- Assisted in maintaining accurate records of daily sales, inventory levels, and customer feedback to support management''s decision-making processes.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Adapted a flexible schedule and covered others' shifts.
Education
Skills
- Teamwork and flexibility
- Fast learner
- Heavy lifting
- Stock Replenishment
- Critical thinking
- Effective time management
- Reliable and punctual
- Adaptable to change
Accomplishments
- Supervised teams of two to five staff members.
- Achieved team efficiency through helping with a set routine.
- Completed manager training program.
- Trained and mentored three other employees.
- Promoted to Theater Manager after only seven months for exceptional performance.
Timeline
Floor Worker Lead
Park Theatre Mall LLC
10.2023 - 11.2024
Projectionist and Projection Technician
Estes Park Historical Theatre LLC
10.2023 - 11.2024
Customer Service Representative
Park Theatre Mall LLC - The Slab Bar & Arcade
10.2023 - 11.2024
Arcade Attendant
The Slab Bar and Arcade
10.2023 - 11.2024
Bartender
Park Theatre Mall LLC - The Slab Bar and Arcade
10.2023 - 11.2024
Movie Theater Attendant
Park Theatre Mall LLC
10.2023 - 11.2024
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