Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Bartender /Server
Daughter Thai
03.2024 - Current
Trained and mentored new staff on bar operations and customer service best practices.
Developed strong relationships with regular patrons, fostering a welcoming environment conducive to repeat business.
Served high customer volumes during special events, nights, and weekends.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
General Manager
Kaya Cannabis
11.2020 - 01.2023
Started as Budtender and worked up to General Manager in under two years.
Oversaw weekly money deposits and all cash operations throughout the store.
Managed and updated all online menus and ordering system
Ensured compliance to MED standards, including sales and equivalency standards for medical and recreational sales
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel.
Analyzed market trends and competitor activities to create competitive advantages.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Glass Blowing Assistant
NORTH RIM GLASS STUDIO
01.2019 - 11.2020
Assisting in the making of blown glass fine art and lighting.
Studio cleaning, packing & shipping
Setting up booth & displays for art shows around the country.
Assisted in the delivery and installation of works.
Developed and maintained strong sales pipelines with qualified leads.
Negotiated terms and pricing structures with key decision-makers to maximize profits.
Consulted with clients to recognize needs and provide tailored solutions.
Key Holder/Assistant Manager
PAC SUN
01.2018 - 01.2019
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Grow Assistant Manager
LEAF ASPEN
01.2015 - 01.2017
Managed a trim crew, and the packing and shipping of product.
Oversaw cultivation and harvesting of over 1200 Pants every 3 months.
Placed supply orders, restocked supplies.
Ran 4 different climate-controlled areas with over 35 plant varieties.
Education
Digital Music Production Certificate - Digital Music Production
ICON COLLECTIVE
Burbank, CA
2015
Diploma - undefined
HOTCHKISS HIGH SCHOOL
Hotchkiss, CO
2011
Skills
Team Management
Accuracy
Achieving Goals
Adaptability
Decision Making
Critical Thinking
Coordination
Conflict Resolution/ Management
Timeline
Bartender /Server
Daughter Thai
03.2024 - Current
General Manager
Kaya Cannabis
11.2020 - 01.2023
Glass Blowing Assistant
NORTH RIM GLASS STUDIO
01.2019 - 11.2020
Key Holder/Assistant Manager
PAC SUN
01.2018 - 01.2019
Grow Assistant Manager
LEAF ASPEN
01.2015 - 01.2017
Diploma - undefined
HOTCHKISS HIGH SCHOOL
Digital Music Production Certificate - Digital Music Production