Rye'n Orie
Beauty of Expression
Fountain
1
Certification
19
years of professional experience
Results-oriented small business owner with expertise in customer relations and operations management. Proven ability to enhance client satisfaction and streamline service delivery to drive business growth.
Dynamic leader with extensive experience in small business operations and project management. Skilled in strategic planning and relationship building, successfully driving customer engagement and optimizing daily operations for sustained growth.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Work History
Owner/Cranial Prosthesis
5 Years 1 Month- Make and sell custom made medical wigs and hair pieces as a medical DME provider
- Developed strong relationships with positive feedback and returning business.
- Managed daily operations, ensuring seamless service delivery and client satisfaction.
- Trained and mentored staff in customer service best practices and product knowledge.
- Oversaw inventory management, optimizing stock levels to meet customer demands efficiently.
- Developed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Analyzed market trends to identify new business opportunities and refine service offerings.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Generated revenues yearly and effectively capitalized on industry growth.
Customer Support Specialist
1 Year 8 Months- Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Developed and implemented process improvements, increasing efficiency of support operations.
- Analyzed customer feedback to identify trends, informing strategic decisions for service enhancements.
- Led initiatives to streamline communication processes, reducing response times and enhancing user experience.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Sales Associate
2 Years 6 Months- Engaged customers by providing exceptional service and product knowledge.
- Conducted product demonstrations, enhancing customer understanding and interest in offerings.
- Collaborated with team members to create visually appealing merchandise displays.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
Office Manager
8 Years 4 Months- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Improved communication channels among departments, enhancing collaboration and project execution.
- Managed vendor relationships, negotiating contracts to secure favorable terms and conditions.
- Developed and maintained office policies, ensuring compliance with industry regulations and best practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Trained and mentored junior staff, fostering professional growth and improving team performance.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
High School Diploma
Cranial Prosthesis - Cranial Prosthesis
No Degree - Communication Design
Skills
Client relations
Inventory management
Project management
Small business operations
Customer support
Market analysis
Strategic planning
Verbal and written communication
Relationship building
Certification
- Certified Cranial Prosthesis, Wig Medical - May 2024
Timeline
Owner/Cranial Prosthesis
Beauty of Expression
07.2021 - CurrentRead More
Customer Support Specialist
Kaiser Permanente
01.2019 - 09.2020Read More
Sales Associate
Banncock Furniture & More
02.2014 - 08.2016Read More
Office Manager
Bk & Associates
12.2007 - 04.2016Read More
Wig Medical
Cranial Prosthesis from Cranial Prosthesis
Read More
Parkland High
High School Diploma
Read More
Forsyth Technical Community College
No Degree from Communication Design
Read More