Ryan Williams
Denver
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of employees and customers in a dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Animal Wellness Supervisor
Club Pet Resorts
01.2023 - Current
- Accomplished multiple, time-sensitive tasks within established timeframes while managing a team of 8 employees.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listened to concerns and identified appropriate resolutions that did not impede work-flow.
- Developed and implemented business strategies and achieved competitive edge in the industry.
Customer Service Representative
My Second Home Pet Resorts
08.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Investigated and resolved customer inquiries and complaints quickly.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Cryptocurrency Trader and Account Manager
Self Employed Services
08.2020 - 07.2022
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Day-trading and in-depth technical analysis of candle-stick price charts.
- Researched global financial markets and the role digital assets will have in facilitating and improving new and emerging markets.
Client Success Specialist
JumpCrew LLC
08.2019 - 07.2020
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported day-to-day account management for company clients.
- Worked collaboratively with sales team to identify and target market opportunities.
- Kept detailed records of daily activities through online customer database.
Regional Sales Representative
Buckeye International Inc.
08.2017 - 06.2019
- Worked with medical teams on smooth implementation and operation of primarily hand-hygiene programs and products, medical-grade floor finishes and machinery used for cleaning large facilities.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and mitigate concerns.
- Conducted market research and scheduled appointments with potential and current customers to promote new products and services.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Science - Marketing, Minor in Entrepreneurship
The University of Tennessee - Knoxville
Knoxville, TN05.2017
Skills
- Quality Control Procedures
- Employee Communications
- Group Management
- Operational Procedures
- Client Account Management
- Diligent Market Research
- High attention to detail
- SEO Optimization
- Proficient in use and optimization of CRM software
- Data Analysis
- Cold-calling and prospecting new leads and market opportunities
Timeline
Animal Wellness Supervisor
Club Pet Resorts
01.2023 - Current
Customer Service Representative
My Second Home Pet Resorts
08.2022 - 01.2023
Cryptocurrency Trader and Account Manager
Self Employed Services
08.2020 - 07.2022
Client Success Specialist
JumpCrew LLC
08.2019 - 07.2020
Regional Sales Representative
Buckeye International Inc.
08.2017 - 06.2019
Bachelor of Science - Marketing, Minor in Entrepreneurship
The University of Tennessee - Knoxville
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