Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Owens

Denver

Summary

Veteran call center professional with a history of directing employees in call center environments. Hardworking leader with several years of progressive experience. Desiring to dedicate knowledge and abilities to a dynamic role with long-term potential.

Overview

10
10
years of professional experience

Work History

National Commercial Finance Manager

Archer Capital
Denver
01.2021 - 12.2024
  • Provided guidance on capital structure optimization strategies for clients in need of financing solutions.
  • Analyzed customer credit profiles to determine potential risk factors.
  • Conducted regular meetings with clients to discuss their financial needs, goals, and objectives.
  • Negotiated loan terms with customers and lenders based on creditworthiness and market conditions.
  • Drafted documents outlining terms and conditions associated with proposed loans or investments.

Professional Fundraiser

American Liberty Group
Westminster
07.2018 - 12.2020
  • Called new potential prospects for donations to a multitude of causes.
  • Contacted previous donors to secure membership commitments
  • Established rapport with benefactors to secure timely payment of their contribution.

Call Center Manager

Bradley Lead Group
Westminster
01.2015 - 06.2018
  • Interviewed prospective candidates for employment.
  • Facilitated daily team meetings to enhance morale and motivate staff for increased productivity.
  • Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
  • Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
  • Ensured compliance with relevant laws, regulations and policies related to customer service operations.
  • Identified opportunities for process improvements that would optimize operational efficiency and reduce costs associated with call center operations.

Education

Culinary Arts Degree

Clearfield Job Corps
Clearfield, UT
10-1993

Skills

  • Customer service
  • Effective communication
  • Team leadership
  • Credit profile analysis
  • Cash flow management
  • Loan negotiation
  • Client relationship management

Timeline

National Commercial Finance Manager

Archer Capital
01.2021 - 12.2024

Professional Fundraiser

American Liberty Group
07.2018 - 12.2020

Call Center Manager

Bradley Lead Group
01.2015 - 06.2018

Culinary Arts Degree

Clearfield Job Corps

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Ryan Owens