Ryan Owens
Denver
Summary
Veteran call center professional with a history of directing employees in call center environments. Hardworking leader with several years of progressive experience. Desiring to dedicate knowledge and abilities to a dynamic role with long-term potential.
Overview
10
10
years of professional experience
Work History
National Commercial Finance Manager
Archer Capital
Denver
2021.01 - 2024.12
- Provided guidance on capital structure optimization strategies for clients in need of financing solutions.
- Analyzed customer credit profiles to determine potential risk factors.
- Conducted regular meetings with clients to discuss their financial needs, goals, and objectives.
- Negotiated loan terms with customers and lenders based on creditworthiness and market conditions.
- Drafted documents outlining terms and conditions associated with proposed loans or investments.
Professional Fundraiser
American Liberty Group
Westminster
2018.07 - 2020.12
- Called new potential prospects for donations to a multitude of causes.
- Contacted previous donors to secure membership commitments
- Established rapport with benefactors to secure timely payment of their contribution.
Call Center Manager
Bradley Lead Group
Westminster
2015.01 - 2018.06
- Interviewed prospective candidates for employment.
- Facilitated daily team meetings to enhance morale and motivate staff for increased productivity.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Ensured compliance with relevant laws, regulations and policies related to customer service operations.
- Identified opportunities for process improvements that would optimize operational efficiency and reduce costs associated with call center operations.
Education
Culinary Arts Degree
Clearfield Job Corps
Clearfield, UT1993-10
Skills
- Customer service
- Effective communication
- Team leadership
- Credit profile analysis
- Cash flow management
- Loan negotiation
- Client relationship management
Timeline
National Commercial Finance Manager
Archer Capital
2021.01 - 2024.12
Professional Fundraiser
American Liberty Group
2018.07 - 2020.12
Call Center Manager
Bradley Lead Group
2015.01 - 2018.06
Culinary Arts Degree
Clearfield Job Corps