Ryan McLean
Grand Lake
Summary
Professional property manager ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals. Fucuses on providing high customer satisfaction, and promoting good customer-client relationship.
Overview
11
11
years of professional experience
Work History
Property Manager
Self-employeed
03.2020 - Current
- Managed self owned properties, to include a fourplex unit, a single family home, and a duplex.
- Managed properties during the COVID pandemic rent moratorium, with no revenue lost and with high tenant satisfaction.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Worked with a struggling tenant/family to avoid eviction during a difficult time.
Senior Sales Associate
REI
03.2023 - 09.2024
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Sales Associate
REI
06.2022 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
REI
03.2019 - 05.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
EMT-Basic
Grand County Ems
07.2013 - 07.2016
- Trained new EMTs on proper protocols and procedures.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
Education
Associate of Applied Science - Fire Science Technology
Red Rocks Community College
Denver, CO05-2016
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Tenant relations
- Customer service orientation
Timeline
Senior Sales Associate
REI
03.2023 - 09.2024
Sales Associate
REI
06.2022 - 03.2023
Property Manager
Self-employeed
03.2020 - Current
Sales Associate
REI
03.2019 - 05.2022
EMT-Basic
Grand County Ems
07.2013 - 07.2016
Associate of Applied Science - Fire Science Technology
Red Rocks Community College
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