Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Maul

Fountain

Summary

Dedicated Sales and Service Professional with 17 years of experience in the financial services industry and a proven record in client relationship management, sales expertise and service excellence. Expertise in educating clients on services and products at their disposal, resolving issues promptly and with care, fostering loyalty, and enhancing overall experience.

Overview

18
18
years of professional experience
2
2
Certifications

Work History

Personal Banker

UMB Bank N.A.
Colorado Springs
05.2021 - 01.2026
  • Processed loan applications and conducted thorough credit assessments to support client financing needs.
  • Assisted customers with account inquiries and recommended tailored banking products to meet individual financial goals.
  • Managed daily transactions while ensuring compliance with banking regulations.
  • Educated clients on banking services and digital platforms, improving their access to banking resources and convenience.
  • Developed client relationships to identify financial needs and tailored solutions.
  • Collaborated with team members to improve customer service delivery standards.
  • Resolved customer issues promptly, fostering a positive banking experience.

Personal Banker

U.S. Bank N.A.
Colorado Springs
02.2008 - 05.2021
  • Utilized persuasive sales techniques to upsell services, increasing product adoption and customer satisfaction.
  • Cross-sold banking products, boosting client engagement and diversifying customer portfolios.
  • Established strong rapport with clients, enhancing service delivery and fostering long-term loyalty.
  • Analyzed customer financial documents to accurately assess needs.
  • Participated in training sessions focused on new banking products and services.
  • Maintained confidentiality of customer information to uphold trust and responsibility.

Education

Bachelor of Science - History

University of Colorado
Boulder, CO
12-2007

Skills

  • Sales expertise
  • Lead generation
  • Cross-selling and upselling
  • Client relationship management
  • Customer satisfaction
  • Service excellence
  • Attention to detail
  • MS Excel
  • Relationship building

Certification

Notary Public

Timeline

Personal Banker

UMB Bank N.A.
05.2021 - 01.2026

Personal Banker

U.S. Bank N.A.
02.2008 - 05.2021

Bachelor of Science - History

University of Colorado
Ryan Maul