Ryan MARTINEZ
Denver,NM
Summary
Overall, my goal is to make a meaningful contribution to a team while continuously expanding my knowledge and skills. I am excited about the prospect of working alongside a talented crew to achieve outstanding results.
Overview
4
4
years of professional experience
Work History
Administrative Bookkeeper
Spring Creek Financial
09.2023 - Current
- Created dealer expense and reimbursement tracker in Excel.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Contacted customers to immediately find resolutions for escalated issues.
- Collaborated with other dealers and departments to promptly process loan applications.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Attendant Supervisor/Executive Keyholder
SunRay Park & Casino
06.2023 - 09.2023
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Set up new loyalty memberships and updated existing accounts.
- Connected with guests on personal level to build loyalty.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Reset and refilled machines following major payouts.
- Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Clerk
Roadrunner Fuels Inc.
10.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
Universal Banker
Four Corners Community Bank
01.2020 - 10.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
No Degree - Business Administration And Management
San Juan College
Farmington, NM01.2029
High School Diploma -
Piedra Vista High School
Farmington, NM05.2019
Skills
- Customer Greeting
- Internal controls
- Cash Handling
- Administrative Support
- Data Entry
- Process improvement
- Credit and Cash Transactions
- Verbal and Written Communication
- Business Correspondence
- Opening Accounts
- Payroll Liability and Deductions
- Accounting and Bookkeeping
- Business Growth
- Accounting Records
- Recordkeeping Skills
- Documentation Skills
- Customer Retention
- Financial Audits
- Funds Reconciliation
- Brand Loyalty
Systems & Applications
- Dealer socket's IDMS
- Passtime Oasis
- Jack henry
- Oasis 360
- CSI
- Windows OS
- Excel
- Word
- Office 365
- Mac OS
- Numbers
- Pages
Timeline
Administrative Bookkeeper
Spring Creek Financial
09.2023 - Current
Attendant Supervisor/Executive Keyholder
SunRay Park & Casino
06.2023 - 09.2023
Clerk
Roadrunner Fuels Inc.
10.2022 - 05.2023
Universal Banker
Four Corners Community Bank
01.2020 - 10.2022
No Degree - Business Administration And Management
San Juan College
High School Diploma -
Piedra Vista High School
Similar Profiles
Emma JohnsonEmma Johnson
Leasing Assistant at Reserve at Spring CreekLeasing Assistant at Reserve at Spring Creek
Heather MurguiaHeather Murguia
Technology Teacher at Spring Creek CharterAcademyTechnology Teacher at Spring Creek CharterAcademy
Rebeca MooreRebeca Moore
Therapeutic Support Staff Member at Spring Creek Equestrian CenterTherapeutic Support Staff Member at Spring Creek Equestrian Center