Ryan Laikola

Englewood

Summary

High-impact Operations Manager with over 10 years of experience driving excellence in aviation logistics, technical infrastructure, and business development. Expert in scaling operations through strategic SOP development, regulatory governance, and high-stakes client relationship management. Proven track record of overdriving performance metrics and leading cross-functional teams in high-pressure, mission-critical environments.

Overview

years of professional experience

Certification

Work History

Senior Business Account Executive

Comcast

10.2020 - Current

Technical Infrastructure: Design and propose complex connectivity solutions, including Dedicated Fiber, SD-WAN, and Managed Services, for enterprise-level clients.
Relationship Management: Serve as a technical consultant and lead representative for high-value accounts, ensuring the delivery of mission-critical data infrastructure.
Data Analysis: Orchestrate team meetings to review network performance metrics and identify areas for system improvement.
Field Presence: Act as the primary interface between technical engineering teams and end-users, translating complex requirements into operational results.

Air Operations Supervisor

United Parcel Service, UPS

10.2012 - 2025

Operational Strategy: Direct daily high-volume cargo operations, orchestrating complex logistics for aircraft ground handling while maintaining a safety-first culture in a high-velocity environment.
Regulatory Governance: Serve as the primary lead for TSA and FAA compliance, developing and implementing rigorous internal audits and SOPs to ensure 100% adherence to 49 CFR Part 1544standards.
Risk Mitigation & Change Management: Analyze operational data to identify safety trends, proposing and executing large-scale training initiatives that successfully mitigate security risks and improve workflow efficiency.
Performance Leadership: Supervise and mentor a diverse team, conducting work-method evaluations and coaching to ensure consistent achievement of critical performance benchmarks and security protocols.

Ground Operations Manager

Independence Aviation LLC

11.2017 - 01.2020

Strategic Business Expansion: Played a key role in identifying and executing market growth opportunities, including the acquisition of additional hangar infrastructure to scale fleet capacity and client reach.
Operational Governance & SOP Development: Authored and implemented comprehensive Standard Operating Procedures (SOPs) for aircraft launch, recovery, and fleet maintenance, ensuring peak operational readiness.
Regulatory & Safety Oversight: Orchestrated maintenance workflows to ensure strict compliance with FAR Part 91 & 135 Charter Operations, maintaining the highest levels of airworthiness and safety.
Stakeholder Leadership: Facilitated high-level strategic meetings to align staff on safety protocols and mission expectations, directly enhancing the client experience and operational safety culture.

Education

Bachelor of Science - Aviation Management And Operations

Metropolitan State University of Denver

Denver, CO

Skills

Strategic Leadership: Multi-site Operations, P&L Support, Team Mentorship, Change Management
Aviation & Compliance: FAR Part 91/135, 49 CFR Part 1544, TSA/FAA Regulatory Governance, Risk Mitigation

Technical Sales & Solutions: Dedicated Fiber Infrastructure, SD-WAN, Managed Services, Enterprise Account Management
Operational Excellence: Lean Process Improvement, Resource Allocation, Data-Driven Performance Analysis