Ryan Cunningham
Lakewood,CO
Summary
Dynamic Low Voltage Foreman and Customer Experience Analyst with a proven track record, excelling in technical troubleshooting and relationship building. Expert in optimizing project efficiency and enhancing customer satisfaction through analytical problem-solving and effective communication. Committed to driving process improvements for superior outcomes.
Overview
20
20
years of professional experience
Work History
Low Voltage Foreman / Lead Fiber Optic Technician
Self-Employed Contractor for Comcast
06.2015 - Current
- Serve as intermediary between service provider and end-user to assist in identifying specific needs of clients
- Perform site assessments on structured cabling projects to determine optimal equipment placement and estimate parts and materials necessary for completion
- Coordinate project schedules and resource allocation to manage inventory levels and enable efficiency across multiple job sites
- Drive process improvement by implementing strategies to establish cross-communication between interorganizational departments from project start to finish to ensure timely completion
- Participate in field work in addition to administrative duties to supplement labor force including fiber optic splicing as well as coax and data line installation and termination
- Train and mentor junior technicians in best practices for low voltage system installation and troubleshooting techniques
Customer Experience Analyst
Asurion
02.2005 - 02.2015
- Served as an expert on company products and procedures and acted as a liaison between management and operations to maximize efforts in providing top-notch customer care in a measurable, data-driven fashion
- Produced 15-20 audits per day of operational staff to provide direct feedback showcasing positive impact on driving a superior customer experience as well as highlighting areas of opportunity
- Delivered personalized assistance to individual agents acting as reinforcement to management staff in a collaborative effort to train and coach personnel to optimize performance objectives
- Assisted in roll-out of new evaluation system used to determine performance of operations staff including planning, design and implementation phases
Education
Some College (No Degree) - Architectural Engineering
University of Kansas
Lawrence, KSSome College (No Degree) - Marketing
Fort Hays State University
Hays, KSSkills
- Low-Voltage Cabling
- Technical Troubleshooting
- Analytical Problem Solving
- Adaptability & Flexibility
- Excellent Professional Communication
- Relationship Building
- Dependable & Consistent
- Microsoft Office Suite
Timeline
Low Voltage Foreman / Lead Fiber Optic Technician
Self-Employed Contractor for Comcast
06.2015 - Current
Customer Experience Analyst
Asurion
02.2005 - 02.2015
Some College (No Degree) - Architectural Engineering
University of Kansas
Some College (No Degree) - Marketing
Fort Hays State University
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