RYAN ABDULLA
Brighton
Summary
Strategic sales and customer success leader with expertise in driving revenue growth and customer retention in telecommunications and technology sectors. Guides enterprise customers through modernization initiatives, including transitions to advanced networking and cloud solutions. Builds strong customer and partner relationships, aligns cross-functional teams, and enhances pipeline discipline to deliver impactful outcomes across the technology lifecycle.
Overview
15
15
years of professional experience
Work History
Senior Account Manager – Specialized Sales
LUMEN
01.2025 - 01.2026
- Directed enterprise modernization initiatives across SD-WAN, DIA, WAN transformation, security, cloud-connected networking, and IP-based architectures, enhancing customer performance and retention.
- Senior sales leadership role focused on driving enterprise modernization initiatives, protecting revenue, strengthening customer retention, and leading high-value customer transformation efforts across cloud, networking, and security solutions. Partnered with customers, channel teams, sales, customer success, engineering, and operational stakeholders to accelerate migrations, reduce risk, and support long-term technology modernization strategies.
- Led migration and renewal strategies, ensuring Salesforce pipeline accuracy, modernizing contracts, mitigating churn risk, and stabilizing long-term revenue.
- Strengthened customer and partner engagement through value-based conversations and coordinated cross-functional execution, supporting modernization roadmaps and forecasting discipline.
Inside Channel Manager – Senior
LUMEN
01.2021 - 01.2025
- Senior channel leadership role responsible for driving partner-led growth, strengthening national partner ecosystem performance, and improving competitive positioning across advanced networking and telecommunications solutions. Focused on partner strategy, pipeline development, sales enablement, forecasting, and joint execution to increase opportunity velocity and annual performance.
- Achieved 100%+ annual performance for three consecutive years through disciplined 30/60/90-day forecasting, Salesforce pipeline management, strategic partner alignment, and consistent opportunity progression.
- Directed channel growth strategy by analyzing market conditions, competitive trends, partner performance, and sales opportunities to strengthen ecosystem engagement and partner productivity.
- Enhanced partner positioning of advanced networking and telecom solutions through opportunity qualification, solution alignment, sales strategy, and joint customer execution.
Service Delivery Team Lead
LUMEN
01.2019 - 01.2021
- Oversaw end-to-end service delivery execution for complex telecom and networking solutions, managing escalations, improving operational consistency, supporting implementation timelines, training team members, and ensuring seamless customer delivery experiences from pre-sales support through service turn-up.
- Directed the full order lifecycle from pre-sales coordination through installation, activation, and service turn-up, ensuring timely and high-quality delivery for enterprise customers.
- Coordinated cross-functional teams across engineering, provisioning, field operations, customer support, and sales to resolve delivery challenges, reduce risk, and maintain implementation momentum.
- Led escalation team and trained staff to enhance delivery consistency, operational readiness, issue resolution efficiency, and customer communication.
Customer Care Manager
LUMEN
01.2018 - 01.2019
- Customer-facing role responsible for coordinating strategic implementations, managing service delivery communication, and supporting accurate execution across complex onboarding and activation cycles. Applied telecom, account management, project coordination, and customer success expertise to improve stakeholder alignment, delivery predictability, and customer satisfaction.
- Oversaw end-to-end service order execution from initiation through billing verification, including documentation, progress tracking, compliance with customer requirements, and delivery milestone management.
- Coordinated communication among customers, sales, vendors, field operations, OSP, NOC, and internal departments to ensure successful implementations and minimize delivery risks.
- Identified jeopardy conditions, escalated issues, and facilitated activation, testing, revenue realization, monthly forecasting, billing accuracy, and customer satisfaction.
Marketing Manager
DISCOUNT TIRE
01.2011 - 01.2018
- Developed and implemented local marketing and promotional strategies to increase store traffic, expand customer retention, strengthen brand presence, and drive sustained revenue growth.
- Led sales, marketing, and operations management to enhance store performance, elevate customer experience, and implement impactful sales initiatives in fast-paced retail environment, utilizing business acumen, team leadership, and market-driven strategies to drive revenue growth and strengthen customer retention.
- Directed daily sales, operations, merchandising, and customer service execution to ensure adherence to corporate standards and achieve strong retail performance.
- Managed team performance through coaching and training while holding team accountable to KPIs, enhancing sales development and service quality to foster greater customer loyalty.
Skills
- Network Modernization & Transformation Enterprise Account Management Channel Sales Strategy Partner Enablement Customer Retention Contract Renewals Cloud Networking SD-WAN Dedicated Internet Access SASE Zero Trust Security Enterprise Security Solutions Salesforce Forecasting & Pipeline Management Solution Selling Value-Based Positioning Customer Success Cross-Functional Leadership Revenue Protection Migration Strategy Service Delivery Stakeholder Management
- Business development
- Schedule management
- Excellent negotiation skills
- Account Development
TECHNICAL & BUSINESS EXPERTISE
- Sales & Revenue: Strategic Account Planning, Revenue Protection, Contract Renewals, Customer Retention, Pipeline Management, Forecasting, Salesforce, Solution Selling, Channel Sales, Partner Enablement, Value-Based Positioning
- Technology Solutions: SD-WAN, DIA, WAN Transformation, Cloud Networking, IP-Based Architectures, Enterprise Security, SASE, Zero Trust, Telecom Solutions, Network Modernization
- Leadership & Execution: Cross-Functional Collaboration, Customer Success, Escalation Management, Service Delivery, Stakeholder Communication, Operational Discipline, Process Improvement, Team Training, Partner Engagement
PROFESSIONAL STRENGTHS
- Brings a strong combination of sales leadership, channel strategy, customer success, service delivery, and implementation experience across the full technology lifecycle. Offers a well-rounded understanding of customer needs from opportunity development and solution positioning through contract modernization, service delivery, migration, and long-term retention.
- Highly effective at building trust with customers and partners, aligning internal teams, improving execution discipline, and driving measurable outcomes in complex technology environments.
Timeline
Senior Account Manager – Specialized Sales
LUMEN
01.2025 - 01.2026
Inside Channel Manager – Senior
LUMEN
01.2021 - 01.2025
Service Delivery Team Lead
LUMEN
01.2019 - 01.2021
Customer Care Manager
LUMEN
01.2018 - 01.2019
Marketing Manager
DISCOUNT TIRE
01.2011 - 01.2018