Ruth Furukawa
Grand Junction
Summary
Highly motivated customer service professional with experience engaging with customers in person and over the phone.
Overview
16
16
years of professional experience
Work History
Teller
Harmony Federal Credit Union
08.2023 - 01.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces, including organizing and filing records.
Cashier
Rettig Farms
09.2020 - 11.2020
- Served customers by selling produce at a small farm
- Greeted customers with warm and engaging attitude
- Answered questions about produce, informing customers what items were out of stock and when produce was likely to be in season
- Processed cash, check, and card transactions accurately
- Used cash register and scale
- Sorted produce, analyzing for ripeness and blemishes
- Kept shelves stocked at all times
- Bagged produce to be sold in 1lb bags, 5 lb bags, etc
- Balanced a variety of tasks to ensure that the storefront ran smoothly, even when there was a rush of customers
Child Care Assistant
Community Bible Study
09.2018 - 06.2019
- Maintained a safe play environment for children aged eight months to nine years
- Observed and monitored children's play activities while supporting children's emotional and social development, encouraging understanding of others and positive self-concepts
- Read to children and engaged with them in play activities
- Recommended or initiated measures to teach or control children’s behavior, such as caring for their own clothing and picking up toys and books
- Sanitized toys and play equipment
- Customer Service and Production
Assistant
Furukawa Farms
06.2008 - 08.2018
- Served customers by selling peaches and produce
- Greeted customers with warm and professional attitude
- Answered general questions
- Assisted customers with questions about different varieties of peaches, and informed them when different varieties were likely to be in season
- Kept track of inventory
- Used cash register and scale
- Sorted peaches for quality and ripeness
- Picked peaches and other produce
- Pruned trees
- Loaded boxes of peaches onto trucks
Office Assistant
Mike Miller, RE/MAX
06.2014 - 02.2017
- Researched For Sale By Owner properties and input that data into Excel spreadsheet
- Organized filing system
- Prepared bulk mailings
Education
High School Diploma -
Home School
Grand Junction, COBachelor of Arts - English Composition
Colorado Mesa University
Grand Junction, CO05-2027
Skills
- Filing (2 years)
- Typing (10 years)
- Writing Skills
- Grammar proficiency
- Customer Service (6 years)
- Cash Handling
- Cash Register
- Assessments (from Indeed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field)
- Written Communication — Highly Proficient
- Best practices for writing, including grammar, style, clarity, and brevity
- Analyzing Data — Expert
- Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Verbal Communication — Expert
- Speaking clearly, correctly, and concisely
- Work motivation — Highly Proficient
- Level of motivation and discipline applied toward work
- Customer service — Highly Proficient
- Identifying and resolving common customer issues
Languages
Chinese (Mandarin)
Limited Working
Timeline
Teller
Harmony Federal Credit Union
08.2023 - 01.2024
Cashier
Rettig Farms
09.2020 - 11.2020
Child Care Assistant
Community Bible Study
09.2018 - 06.2019
Office Assistant
Mike Miller, RE/MAX
06.2014 - 02.2017
Assistant
Furukawa Farms
06.2008 - 08.2018
High School Diploma -
Home School
Bachelor of Arts - English Composition
Colorado Mesa University
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