Ruth Cassidy
Centennial
Summary
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution. Specialized in social media management and creating engaging posts and digital content to boost sales and in-store traffic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Bookseller/Social Media Expert
BARNES & NOBLE
09.2023 - Current
- Trained new hires on the art of bookselling
- Assisted with special projects as assigned by management or corporate office such as new product launches or promotional events
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established strong relationships with customers to encourage repeat business.
- Researched and ordered new titles to maintain updated store selection.
- Conducted daily updates to social media profiles to boost company online presence.
- Identified social media trends and developments to create digital and social content to build awareness and engagement
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Social and content-savvy creator to make the quality of products and services stand out
Saw Crew Corpsmember
AMERICORPS
06.2023 - 08.2023
- Worked with a team to identify and fell invasive species of trees for conservation efforts in wildlife habitats
- Operated and maintained a saw as well as safely and efficiently follow procedures
- Surveyed cutting areas for potentially unsafe surroundings and cleared out plants, machinery and shrubs presenting safety concerns.
- Inspected and repaired equipment such as wedges, machinery, lifts, saws and saw blades before and after use.
Bank Teller
WELLS FARGO
06.2022 - 06.2023
- Provided customers with a high level of service, manage confidential information, handle traditional transactions including check and cash deposits, withdrawals, bank transfers all on a secure online program
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
Assistant Manager
Batteries Plus
11.2021 - 06.2022
- Cut and programmed key fobs and changed their batteries
- Conducted business with commercial clients
- Handled recycled batteries including hazardous material
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
Game Master
ULTRAZONE LASER TAG
03.2018 - 03.2020
- Responsibilities included hosting birthday parties for a range of all ages, supervising players during games, teaching guests how to play safely and effectively, managing a POS system to sell tickets, planning events, and data entry using Microsoft Excel
- I also managed hundreds of children during summer camps, created and managed a daily schedule and was in charge of leading team members
Education
CSU Northridge
Northridge, CA01.2018
General Education - undefined
James Madison High
San Diego, CA01.2017
Skills
- Microsoft Office
- Canva
- Adobe
- Public Speaking
- Leadership
- Mathematical Skills
- Attention to Detail
- Cash Handling
- Hazardous Material Handling
- Time Management
- Social media strategy
- Audience engagement
Certification
- CPR Certified
- S212 Certified
Timeline
Senior Bookseller/Social Media Expert
BARNES & NOBLE
09.2023 - Current
Saw Crew Corpsmember
AMERICORPS
06.2023 - 08.2023
Bank Teller
WELLS FARGO
06.2022 - 06.2023
Assistant Manager
Batteries Plus
11.2021 - 06.2022
Game Master
ULTRAZONE LASER TAG
03.2018 - 03.2020
General Education - undefined
James Madison High
CSU Northridge
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