Rustisue Ervin
Loveland
Summary
Patient Service Representative with experience in ophthalmology scheduling, insurance verification, and EHR/EMR documentation. Known for HIPAA compliance, patient confidentiality, and clear communication that supports smooth patient flow.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Panorama Eye Center
Fort Collins, CO
04.2024 - 12.2024
- Answered incoming calls, resolved scheduling questions, and routed clinical messages to appropriate staff.
- Verified insurance eligibility, updated demographic records, and maintained accurate patient charts.
- Collected copays and processed patient paperwork in accordance with front desk procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Used EHR/EMR to schedule appointments
Delivery Driver
Amazon
Loveland, CO
07.2023 - 03.2024
- Delivered packages safely using a handheld scanner and route guidance to maintain accurate order completion.
- Organized cargo efficiently inside the delivery vehicle to support fast, secure package sequencing.
- Inspected the vehicle before routes to confirm readiness, safety, and compliance requirements.
- Inspected vehicle before routes to confirm readiness, safety, and compliance requirements.
Unloader
Walmart Distribution Center
Loveland, CO
08.2019 - 01.2021
- Unloaded inbound trailers and sorted merchandise for accurate dock-to-stock flow.
- Staged sorted freight to support efficient replenishment and shipping schedules.
- Inspected freight for damage, shortages, and labeling issues before staging.
- Operated pallet jacks to move pallets safely across warehouse areas.
Education
GED -
College America
Fort Collins, CO08-2019
Skills
- Insurance eligibility
- HIPAA compliance
- Patient confidentiality
- Patient confidentiality
- EMR
- Appointment scheduling
- Patient registration
- Appointment confirmation
- Medical terminology
- Interpreting physician orders
- Customer service
- Phone and email etiquette
- Conflict resolution
- Insurance verifying
Timeline
Patient Service Representative
Panorama Eye Center
04.2024 - 12.2024
Delivery Driver
Amazon
07.2023 - 03.2024
Unloader
Walmart Distribution Center
08.2019 - 01.2021
GED -
College America