Rudy Quimbar
Denver,CO
Summary
Tech-savvy and innovative professional with hands-on experience in emerging technologies and a strong commitment to continuous improvement. Skilled at identifying opportunities to enhance productivity and efficiency through practical, results-driven solutions. Proven ability to adapt quickly in fast-paced environments while maintaining a proactive, solutions-oriented mindset. Exceptional customer service skills, with a talent for building positive client relationships, resolving issues effectively, and ensuring high levels of satisfaction. Adept at leveraging modern tools and technologies to streamline operations, support team goals, and deliver outstanding service.
Well-qualified Operations Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Dispatcher/Customer Service
Ace Express Coaches
09.2024 - Current
- Coordinated and dispatched a fleet of coaches to ensure timely delivery of customers and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Responded promptly to customer inquiries, resolving issues or concerns related to pick-ups or drop offs
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
- Directed dispatching, routing, and tracking of over 70 fleet vehicles.
Geek Squad Advanced Repair Agent/Consultant
Best Buy
06.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Piloted customer loyalty program, resulting in increased repeat business.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Configured systems according to prescribed software and hardware frameworks.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Wrote reports on computer statuses and maintenance jobs.
- Frequently built gaming and consumer desktops
Relocation
N/A
02.2024 - 06.2024
Assistant Manager/Sales Associate
Ace hardware
04.2023 - 02.2024
- I provide excellent customer service daily, I know all about our products and build them frequently
- I would accurately count all inventory and deal with register counts
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Harbor Freight Tools
10.2022 - 04.2023
- I regularly deal with customers, handle money and knows the ins and outs of logistics
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Garcias Auto repair
01.2021 - 02.2022
- My duties were to call my grandpa's customers and let them know their vehicle was ready, how much their service cost would be, and to schedule/reschedule when they would pick up and drop off their vehicle
- Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
- Answered telephone and email inquiries from potential customers.
Education
High school diploma - Computer Science
Three Rivers Highschool
Three Rivers, TX05.2022
Skills
- Remote support
- Hardware installation
- Helpdesk services
- Network troubleshooting
- Debugging
- Decision-making
- Problem-solving
- Conflict resolution
Interests
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
Timeline
Dispatcher/Customer Service
Ace Express Coaches
09.2024 - Current
Geek Squad Advanced Repair Agent/Consultant
Best Buy
06.2024 - Current
Relocation
N/A
02.2024 - 06.2024
Assistant Manager/Sales Associate
Ace hardware
04.2023 - 02.2024
Sales Associate
Harbor Freight Tools
10.2022 - 04.2023
Sales Associate
Garcias Auto repair
01.2021 - 02.2022
High school diploma - Computer Science
Three Rivers Highschool