RUDETTE PACLIB
Honululu,Hawaii
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. I am skilled in working under pressure and adapting quickly to new situations and challenges. I am a focused, detail oriented and dedicated individual with knowledge of POS System Operations. I am committed to ensuring guest satisfaction and team success.
Overview
23
23
years of professional experience
Work History
Front Desk Supervisor
Outrigger Reef Waikiki Beach Resort
Honolulu, Hawaii
12.2023 - Current
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Front Desk Agent
Outrigger Reef Waikiki Beach Resort
Honolulu, Hawaii
09.2023 - 12.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Host
Outrigger
Honolulu, Hawaii
10.2017 - 09.2023
- Prepared for food service by setting up breakfasf buffet and coffee and beverage station
- Supported team operations by keeping supplies well-stocked and stations ready for guest service during and after service
- Provided directions, recommended shopping, dining or activities to our guests
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Office Administrator
Outrigger
Honolulu, HI
10.2019 - 03.2020
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Created memos, letters and other documents communicating important information
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
Manager
Shorebird Restaurant
Honoluu, Hi
01.2009 - 09.2015
- Monitored staff performance and addressed issues
- Created training modules and documentation to train staff
- Enforced customer service standards and resolved customer problems to uphold quality service
- Enhanced team member performance through motivational coaching and training
- Recruited and hired qualified candidates to fill open positions
- Entered time and attendance logs in preparation for payroll
Hostess/Cashier/Busser
Shorebird Restaurant
Honolulu, Hi
10.2001 - 05.2009
- Operated cash register or POS system to receive payment by cash, check and credit card
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment
- Greeted guests and gathered information to seat groups or place on waitlist
Education
GED - General Studies
Farrington High School
Honolulu, Hawaii, USASkills
- Problem Solver
- Encourager
- People Oriented
- Organized and Detailed
- Calm Under Pressure
- Focused
- Problem-solving skills
- Cash handling accuracy
- POS system operation
Timeline
Front Desk Supervisor
Outrigger Reef Waikiki Beach Resort
12.2023 - Current
Front Desk Agent
Outrigger Reef Waikiki Beach Resort
09.2023 - 12.2023
Office Administrator
Outrigger
10.2019 - 03.2020
Host
Outrigger
10.2017 - 09.2023
Manager
Shorebird Restaurant
01.2009 - 09.2015
Hostess/Cashier/Busser
Shorebird Restaurant
10.2001 - 05.2009
GED - General Studies
Farrington High School