Ruby Herrera
Colorado Springs
Summary
Proven track record in enhancing customer satisfaction through exceptional organizational skills and attention to detail. Adaptable in the Microsoft Office Suite with a strong foundation in customer service. Demonstrated leadership in training teams and implementing improvements to financial processes, resulting in significant efficiency enhancements.
Overview
2
2
years of professional experience
Work History
Store Manager
Fedex Office
07.2024 - Current
- Ensures an exceptional store experience that engages and retains customers and team members
- Coach and teach team ensuring they have the tools and information needed to support company goals and perform their jobs
- Accomplishes regular daily job duties including inventory reports, daily sales recaps and bank deposits
- Takes active ownership of all store controls including Standard Operating Procedures, financials, safety, security, scheduling, and compliance with state and federal laws and system management
- Manages inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Lead Consultant / District Coach
FedEx Office
03.2024 - 07.2024
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Optimized team performance through effective communication, training, and leadership techniques.
- Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
Store Consultant
Fedex Office
03.2023 - 03.2024
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Provides an outstanding customer expertise in printing, signs and graphics, and shipping products
- Sets up and operates printing, binding, and other related equipment using customer supplies original media and documents
- Maintains a safe, clean, and orderly retail store
Education
Diploma - Pastry Arts
Auguste Escoffier School of Culinary Arts
12-2025
High School Diploma -
Waller High School
Waller, TX05.2017
Skills
- Customer Service
- Attention to Detail
- Organization
- Adobe Design Suite
- Microsoft Office Suite
- Team leadership & development
- Coaching and mentoring
- Friendly and positive
Awards
Certificate of Achievement, Outstanding Academic Performance, Auguste Escoffier School of Culinary Arts
Languages
Spanish
English
Timeline
Store Manager
Fedex Office
07.2024 - Current
Lead Consultant / District Coach
FedEx Office
03.2024 - 07.2024
Store Consultant
Fedex Office
03.2023 - 03.2024
High School Diploma -
Waller High School
Diploma - Pastry Arts
Auguste Escoffier School of Culinary Arts
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