Ruben Andres Pacheco Jimenez
Bethesda
Summary
Professional retail leader with significant experience in overseeing store operations and driving sales growth. Proven track record in team collaboration, adapting to changing needs, and consistently achieving goals. Skilled in inventory management, customer service, and staff development. Respected for reliability, leadership, and strategic problem-solving.
Overview
6
6
years of professional experience
Work History
Store Leader
GameStop
02.2024 - 05.2025
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
Store Leader 2
GameStop
10.2022 - 02.2024
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Planned optimal workflow through successful scheduling and task delegation.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Managed two locations as the Store Leader
Store Leader
GameStop
10.2021 - 10.2022
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
Assistant Store Leader
GameStop
02.2021 - 10.2021
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
Business Operations Manager
Old Navy, Gap
01.2019 - 03.2020
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
Skills
- Verbal communication
- Professionalism and etiquette
- Scheduling and planning
- Office management
- Data entry
- Strong problem solver
- Meticulous attention to detail
- Dedicated team player
Timeline
Store Leader
GameStop
02.2024 - 05.2025
Store Leader 2
GameStop
10.2022 - 02.2024
Store Leader
GameStop
10.2021 - 10.2022
Assistant Store Leader
GameStop
02.2021 - 10.2021
Business Operations Manager
Old Navy, Gap
01.2019 - 03.2020
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