Ruben Figueroa
Denver
Summary
Customer service professional with a strong foundation in conflict resolution and relationship building, dedicated to enhancing customer experiences through effective problem-solving and personalized support. Demonstrates exceptional time management and teamwork abilities, consistently achieving high satisfaction ratings. Bilingual and adaptable, eager to contribute to a dynamic team environment and push a positive brand image.
Overview
5
5
years of professional experience
Work History
Ground Ops Agent
Southwest Airlines
2025.01 - 2026.07
- Processed transactions accurately using company-specific software systems.
- Conducted regular follow-ups to ensure customer satisfaction and retention.
- Assisted in training new agents on operational procedures and best practices.
- Collaborated with team members to enhance service delivery standards.
Warehouse Processor
Auction.com
2025.08 - 2025.12
- Operated forklifts and pallet jacks to move products efficiently within warehouse environment.
- Managed inventory levels using warehouse management systems to ensure accurate stock counts.
- Streamlined order picking processes, improving overall workflow and reducing processing time.
- Coordinated with team members to maintain safety standards during daily operations.
Customer Service Agent (CSA)
Southwest Airlines
2024.01 - 2024.12
- Deliver exceptional customer service at Southwest Airlines, resolving passenger inquiries and ensuring smooth travel experiences with a smile.
- Elevate passenger experiences at Southwest Airlines through proactive problem-solving and personalized assistance, fostering loyalty and positive brand perception.
Customer Service Associate
Wawa
2023.01 - 2023.12
- Delivered exceptional customer service at Wawa, resolving issues promptly and maintaining a positive attitude. Consistently received high satisfaction ratings.
Customer Service Associate
Zaxbys
2021.01 - 2022.12
- Managed food safety practices, adhering to health regulations and sanitation standards.
- Collaborated with kitchen staff to streamline food preparation processes and improve efficiency.
- Trained new cooks on cooking techniques, equipment usage, and kitchen protocols.
- Oversaw inventory management, minimizing waste through effective stock rotation and ordering practices.
Education
High School -
Lake Nona High School
Orlando, FL05.2023
Skills
- Bilingual
- Time Management
- Team Collaboration
- Adaptability
- Conflict Resolution
- Emotional Intelligence
- Stress Management
- Leadership Development
- Networking
- Relationship Building
- Performance Improvement
- Customer service and care
Languages
English
Spanish
Timeline
Warehouse Processor
Auction.com
2025.08 - 2025.12
Ground Ops Agent
Southwest Airlines
2025.01 - 2026.07
Customer Service Agent (CSA)
Southwest Airlines
2024.01 - 2024.12
Customer Service Associate
Wawa
2023.01 - 2023.12
Customer Service Associate
Zaxbys
2021.01 - 2022.12
High School -
Lake Nona High School