Roze Stamp
Lakewood
Summary
Skilled mental health professional with significant experience in patient care and therapeutic support. Strong focus on team collaboration, adaptability, and achieving clinical results. Proficient in crisis intervention, patient assessment, and developing individualized care plans. Known for empathetic communication, reliability, and ability to thrive in dynamic healthcare environments.
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Server
Recess Beer Garden
03.2025 - 11.2025
- Delivered exceptional customer service, ensuring guest satisfaction during high-volume shifts.
- Managed food and beverage orders accurately, minimizing errors and enhancing dining experiences.
- Monitored dining area cleanliness and organization, maintaining a welcoming environment for patrons.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Psychiatric Technician
Billings Clinic Hospital
01.2020 - 03.2025
- Monitored patient behavior and mental health conditions to ensure safety and well-being.
- Assisted in implementing individualized treatment plans under the supervision of psychiatric staff.
- Documented patient progress and changes in behavior in electronic health records accurately.
- Trained new staff on protocols, procedures, and best practices for patient care.
- Collaborated with interdisciplinary teams to develop effective care strategies for patients.
- Led recreational therapy sessions to promote social interaction and emotional expression among patients.
- Conducted crisis intervention techniques to de-escalate potentially volatile situations effectively.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Trained in de-escalation and hands on restraints
Cocktail Server
Red Door Lounge
02.2021 - 03.2023
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Leveraged extensive knowledge of mixology to educate customers, enhancing their appreciation and enjoyment of various cocktails.
- Coordinated with event planners for private parties, tailoring service to meet specific client needs and preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Direct Support Professional
Bridges of Montana
02.2018 - 01.2020
- Facilitated daily living activities, promoting independence and enhancing quality of life for individuals.
- Developed individualized support plans tailored to clients' unique needs and goals.
- Monitored clients' physical and emotional well-being, reporting significant changes to healthcare professionals.
- Provided individualized support to enhance social skills and emotional development for special needs clients.
- Implemented behavior management strategies to promote positive interactions among clients.
- Collaborated with families and professionals to develop personalized care plans for clients' unique needs.
Personal Care Assistant
St. John's
01.2017 - 01.2018
- Provided compassionate care and assistance to patients with daily living activities.
- Assisted in the implementation of individualized care plans for optimal patient outcomes.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with medication administration and monitoring resident health status.
- assisted in bed changes, toileting, feeding and walking for patients
- Facilitated recreational activities, promoting social engagement among residents.
Education
High School Diploma -
Skyview Highschool
Billings, MTSkills
- Customer satisfaction
- Guest service
- Detail-oriented
- High volume dining
- Relationship management
- Clinical documentation
- De-escalation techniques
- Behavioral management
- Suicide prevention
- Treatment management
- Direct patient care
- Family education
- Crisis intervention
- Time management
- works well in teams and alone
Certification
- Licensed In Montana (psychiatric technician level one and two
- Certified Personal Care Assistant
- Certified Group felicitator
- ADL certification
Timeline
Bar and Restaurant Server
Recess Beer Garden
03.2025 - 11.2025
Cocktail Server
Red Door Lounge
02.2021 - 03.2023
Psychiatric Technician
Billings Clinic Hospital
01.2020 - 03.2025
Direct Support Professional
Bridges of Montana
02.2018 - 01.2020
Personal Care Assistant
St. John's
01.2017 - 01.2018
High School Diploma -
Skyview Highschool