Roxanne Johnson
Aurora
Summary
Hardworking professional with hands-on experience and talent for navigating challenges. Brings strong communication, problem-solving skills with a proactive approach to new tasks. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
General and Operations Managers
Barnes and Noble Education, Denver, CO
05.2022 - 09.2023
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Perform personnel functions, such as selection, training, or evaluation.
- Direct administrative activities directly related to making products or providing services.
Customer Service Representatives
Barnes and Noble Education, Denver, CO
04.2020 - 10.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Receptionists and Information Clerks
Prime Source Staffing, Denver, CO
08.2010 - 06.2016
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
Shipping, Receiving, and Inventory Clerks
Prime Source Staffing, Denver, CO
05.2010 - 01.2010
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
- Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
- Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
Education
Associate - General Studies
Community College of Colorado
Denver, CO06.2028
Skills
- Document Processing
- Workflow Management
- Administrative Support
- Account Management
- Mail Distribution
- Office administration
- Computer skills
- Customer service
- File organization
- Microsoft outlook
- Administrative support
- Customer and client relations
- Scheduling
Accomplishments
BLS(CPR,AED) Certified - American Heart Association - July 2025 - July 2027
Timeline
General and Operations Managers
Barnes and Noble Education, Denver, CO
05.2022 - 09.2023
Customer Service Representatives
Barnes and Noble Education, Denver, CO
04.2020 - 10.2020
Receptionists and Information Clerks
Prime Source Staffing, Denver, CO
08.2010 - 06.2016
Shipping, Receiving, and Inventory Clerks
Prime Source Staffing, Denver, CO
05.2010 - 01.2010
Associate - General Studies
Community College of Colorado
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